- Creating a warm welcome to everyone and setting the tone for each guest's experience
- Prepare food and beverages for service to guests and present food according to established health and presentation standards
- Look after your bar - keep it clean and tidy and make sure the alcohol is always secure
- Handle cash and credit transactions
- Look smart - wear your uniform with pride
- Be ready to jump into other ad-hoc duties when your colleagues need your help
- Always follow safety procedures
- Monitor guest behaviour and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable
- Clear and clean tables in a prompt and productive manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary
- Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction, notify team leader on shift of any experienced issues
- Receive guest payments and process transactions as outlined in the cash and charge procedures as needed
What we need from you
- Excellent RSA serves skills
- Fitness - you'll be on your feet most of the day with lots of bending and kneeling
- Strength -sometimes you'll need to lift, push or pull big objects like barrels & crates up to 23 kg
- Literate - you'll need a good grasp of reading,
writing and basic maths
- Flexible - night, weekend and holiday shifts are all part of the job
- Experienced - you'll know how to prepare a wide range of drinks. Ideally with formal bartending training
- Compliant - as well as meeting local laws on food handling and serving alcohol, you'll be above the minimum age required and fluent in the local language
- Articulate - a great communicator, you'll be warm, welcoming and easy to talk to
How do I deliver this?
We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels.
Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
- True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.