Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.

Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview Start a Career Where You Can Make a Genuine Difference

Are you looking for a meaningful career where your work positively impacts people's lives every day?

At Gallagher Bassett, we're seeking motivated, customer-focused professionals to join our Sydney Workers Compensation team as a New to Scheme Case Manager. No prior workers compensation experience is required. If you have experience in customer service, insurance, healthcare, rehabilitation, claims, administration, employment services, or another people-focused profession, we'll provide the training, support, and career pathways to help you succeed.

This is an exciting opportunity to build a long-term career within a global organisation while helping injured workers navigate their recovery and return-to-work journey. How you'll make an impact As a New to Scheme Case Manager, you'll manage a portfolio of workers compensation claims and support injured workers, employers, healthcare providers and other stakeholders throughout the claims process.

Your responsibilities will include

Managing workers compensation claims in line with legislative and compliance requirements

Supporting injured workers through their recovery and return-to-work journey

Building strong relationships with employers, workers and treatment providers

Gathering information, reviewing documentation and making informed decisions

Identifying barriers to recovery and coordinating appropriate support services

Maintaining accurate claim records and documentation





Delivering outstanding customer service while balancing quality and productivity outcomes About you What We're Looking For

We're open to candidates from a variety of backgrounds who are passionate about helping people and delivering excellent customer experiences.

You may bring experience from:

Customer service or contact centre environments

Healthcare, nursing or allied health

Rehabilitation or return-to-work services

Claims or insurance

Employment services

Financial services

Case management or support coordination

Hospitality, retail or other customer-facing industries

Most importantly, you'll have:

Strong communication and relationship-building skills The ability to manage multiple priorities in a quick-paced environment

Excellent problem-solving and critical thinking skills

Resilience and a proactive approach to learning

Strong organisational and time management abilities A genuine desire to help people achieve positive outcomes

What We Offer

At Gallagher Bassett, we invest heavily in the development of our people.

You'll receive

Comprehensive training through our structured New to Scheme onboarding program

Ongoing coaching, mentoring and career developmen and clear pathways into senior case management, technical and leadership roles

Hybrid working arrangements A supportive and collaborative team culture

Access to wellbeing initiatives and employee assistance programs

Discounts through our employee benefits program

Opportunities to work for a global leader in risk management and claims services

Apply Today

If you're ready to take the next step in your career and join a team that makes a real difference, we'd love to hear from you.

Apply now and start your Gallagher Bassett journey!

You must have the right to live and work in Australia to be eligible for employment at Gallagher Bassett. Agency candidates will not be considered for this position.

Gallagher

Bassett is an Equal Opportunity Employer. We value diversity, inclusion and belonging and are committed to creating a workplace where everyone can thrive.

Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities,



we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave

Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave

Other benefits include

Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers! And more...

We value inclusion and diversity

Inclusion and diversity (I&D;) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.

We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

📌 Entry Level Case Manager (Sydney)
🏢 Gallagher
📍 Sydney