Expression Of Interest - Assistant Operations Officer

Candidates at Grade (Ongoing) or on the Grade 5/6 Talent Pool will be considered for this role

Division: Revenue NSW

Grade: Clerk Grade 5/6

Salary: $102,936 - $113,579 + Superannuation

Employment Type: Ongoing

Location: Parramatta, Gosford, Maitland, Lithgow or Wollongong

Applications Close: Tuesday 11th of August 2026 [at 9:59am]

Exciting opportunities have arisen for several Assistant Operations Officers to join the Land Tax and Parking Space Levies Debt teams within the Taxes and Grants Division in Revenue NSW. Employees on a current 5/6 talent pool or who have been comparatively assessed at grade are encouraged to apply.

As NSW’s principal revenue agency, Revenue NSW administers state taxation and revenue for and on behalf of the people of NSW. The Tax Debt branch is responsible for resolving debt for several Business Taxes, Land Tax and Duties products as well as assisting customers in meeting their ongoing obligations.

Your day-to-day

- Review complex matters and provide professional legislative and procedural advice to customers
- Coach and develop staff, and undertake quality assurance reviews within the team to identify training needs and ensure accuracy
- Maintain comprehensive and up to date knowledge of legislation, policies, procedures and business rules to provide quality advice to customers
- Contribute to the implementation of change through continuous improvement and innovation

To be successful in the role, you will demonstrate:

- Experience in applying legislation, policies
- Superior problem solving, analysis and decision-making skills.




- The ability to work effectively as part of a high performing agile team.
- Proven ability to manage and prioritise multiple responsibilities in a high-volume work environment, while meeting business outcomes
- Professional judgement, tact, sensitivity, and initiative when obtaining information, negotiating with, and gaining audit acceptance from customers whilst maintaining positive relationships
- Adept interpersonal, written, and verbal communication skills
- Proven ability to work under pressure with exceptional time management skills
- Proven ability to deliver on team and business Key Performance Indicators whilst providing coaching and mentoring to staff
- Flexibility and the ability to work as a positive and effective team member

How to apply

Your application should include a cover letter of no more than two pages, and an up-to-date resume of no more than five pages which clearly details your skills and experience relevant to this role.

For any questions relating to the role please contact Nathan Brennan at [email protected]

Salary Grade XX, with the base salary for this role starting at $102,936 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Amber Ellis via [email protected].





Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date:

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our outstanding state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 EOI - Assistant Operations Officer Tax Debt (Parramatta)
🏢 NSW Department of Customer Service
📍 Parramatta