Robina Specialist Suites is a premium specialist medical practice on the Gold Coast, providing consulting rooms and administrative support for a range of specialist medical services.

We are looking for an experienced Medical Receptionist who takes genuine pride in their work. Someone who notices the details, takes ownership of tasks, and enjoys creating a calm, organised environment where patients, specialists and colleagues feel genuinely supported.

This isn't a role for someone who simply wants to answer phones and book appointments.

We're looking for someone who enjoys being organised, follows tasks through to completion, and understands that exceptional patient care begins long before a patient enters a consulting room.

You'll be joining a small, supportive team in a modern specialist practice where professionalism, kindness and reliability are highly valued. We believe the little things matter, and we take pride in delivering an outstanding experience for both our patients and our specialists.

About the Role

As one of the first points of contact for our patients, you'll play an important role in ensuring the practice runs smoothly each day.

Your responsibilities will include

- Welcoming patients and creating a warm, professional first impression.
- Managing appointments and specialist consulting schedules.
- Answering telephone and email enquiries.
- Processing patient billing and payments.
- Managing referrals, correspondence and medical documentation.
- Liaising with specialists, referrers and other healthcare providers.
- Maintaining accurate patient records.
- Proactively assisting with the day-to-day operation of the practice.
- Identifying opportunities to improve systems and workflows.

About You

You'll likely thrive in this role if you:
- Have previous experience as a Medical Receptionist,



ideally within a specialist practice.
- Are highly reliable and take ownership of your work.
- Have exceptional attention to detail and naturally notice things others overlook.
- Enjoy staying organised and following tasks through to completion.
- Can prioritise competing demands while remaining calm and professional.
- Communicate with warmth, empathy and confidence.
- Enjoy working collaboratively within a supportive team.
- Take pride in providing a premium experience for every patient.
- Are proactive and enjoy finding better ways of doing things.

Experience & Skills

To be successful in this role, you will ideally have:
- Previous experience working in a medical reception or specialist practice.
- Experience using medical practice software, with familiarity in Best Practice, Cliniko or Gentu highly regarded.
- Strong computer skills, including Microsoft Office.
- Excellent written and verbal communication skills.
- Outstanding organisational and time management skills.
- A high level of professionalism and discretion.

Hours

This is a permanent part time position of approximately 28 hours per week, with a consistent weekly roster:

- Monday: 10:00 am – until clinic close (typically around 6:30 pm)
- Wednesday: 8:30 am – 4:30 pm
- Friday: 7:00 am – 4:00 pm

The roster is consistent each week, providing predictable hours and the opportunity to become an integral member of our team.



Occasional flexibility to assist with leave coverage, training or additional clinics would be appreciated, but this is not a regular expectation.

Why Join Robina Specialist Suites?

We know that great receptionists have choices. We've built a workplace where people enjoy coming to work—a calm, beautifully presented specialist practice with established systems, supportive colleagues and specialists who genuinely value the contribution of our reception team.

You'll be trusted to take ownership of your work, contribute ideas, and become an important part of a practice committed to professionalism, respect and continuous improvement.

Our Values

At Robina Specialist Suites we believe in:

- Doing the little things well.
- Taking ownership.
- Treating everyone with warmth and respect.
- Working together as one team.
- Always looking for ways to improve.
- Leaving things better than we found them.

Is This You?

You take pride in doing things properly. You notice the details.

You enjoy being organised.

People describe you as reliable and dependable.

You naturally follow tasks through to completion and don't like leaving loose ends.

You genuinely care about providing an exceptional experience for every patient.

If this sounds like you, we'd love to hear from you.

How to Apply

Please submit your resume together with a brief cover letter telling us why this role interests you and why you'd be a great fit for our team. As part of your application, we'd also love you to answer this question:

"What do you think makes an exceptional medical receptionist?"

We look forward to hearing from applicants who are seeking a long-term role within a professional, supportive specialist practice.

📌 Experienced Medical Receptionist – Specialist Practice (Part-Time) (Robina)
🏢 Robina Specialist Suites
📍 Robina