Fixed Operations Manager at 401auto.

About the role

As a Fixed Operations Manager at 401auto, you will play a crucial role in overseeing the operational aspects of our service department. Your primary focus will be to enhance customer satisfaction while driving efficiency and profitability. You will collaborate closely with various teams to ensure that our service offerings meet the highest standards and align with our business objectives. This position is ideal for someone with a robust background in automotive operations and a passion for delivering exceptional service.

Key facts

- Location: Cambridge, Ontario
- Engagement: Full time

What you'll do

- Lead and manage the daily operations of the service department, ensuring optimal performance and efficiency.
- Develop and implement strategic plans to enhance service delivery, customer satisfaction, and overall profitability.
- Monitor key performance indicators (KPIs) to assess the effectiveness of service operations and identify areas for improvement.
- Collaborate with the sales team to ensure seamless communication and coordination between service and sales departments.
- Train, mentor, and develop service staff to ensure they possess the necessary skills and knowledge to excel in their roles.
- Establish and maintain strong relationships with customers, addressing any concerns or issues promptly and effectively.
- Oversee inventory management, ensuring that parts and supplies are adequately stocked to meet service demands.
- Implement best practices for safety and compliance within the service department, adhering to industry regulations and standards.
- Analyze market trends and customer feedback to adapt service offerings and enhance competitiveness.
- Prepare and present regular reports to senior management on service performance, financial metrics, and operational challenges.
- Drive initiatives aimed at improving service processes and reducing operational costs without compromising quality.
- Foster a positive work environment that promotes teamwork, accountability,



and continuous improvement among staff.

Requirements

- A minimum of 5 years of experience in automotive service operations or a related field.
- Proven track record of successfully managing service departments and achieving operational goals.
- Strong leadership skills with the ability to motivate and inspire a diverse team.
- Excellent communication and interpersonal skills to effectively interact with customers and staff.
- Proficiency in using automotive service management software and tools.
- Solid understanding of financial management principles, including budgeting and forecasting.
- Ability to analyze data and make informed decisions based on performance metrics.
- Strong problem-solving skills and the ability to think critically under pressure.
- Valid driver's license and a clean driving record.

Nice to have

- Experience with dealership operations and familiarity with OEM standards.
- Certification in automotive service management or related fields.
- Bilingual abilities in English and French would be an asset.
- Previous experience in a customer-facing role within the automotive industry.
- Knowledge of digital marketing strategies to promote service offerings.

Skills & tools

- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) for reporting and analysis.
- Familiarity with CRM systems and service management software (e.g., CDK, Reynolds & Reynolds).
- Strong organizational skills and attention to detail for managing multiple priorities.
- Ability to adapt to new technologies and processes in a fast-paced environment.
- Excellent negotiation skills for vendor and supplier interactions.

Practical notes

- This position is based in Cambridge, Ontario, and may require occasional travel to other locations for training or meetings.
- The salary for this role is competitive and commensurate with experience, with additional performance-based incentives.
- 401auto is committed to diversity and inclusion in the workplace and encourages applications from all qualified individuals.
- Visa sponsorship may be available for the right candidate, depending on qualifications and experience.

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📌 Fixed Operations Manager (Cambridge)
🏢 401auto
📍 Cambridge