1.Act as the first responder for customer technical inquiries. Diagnose and resolve technical issues remotely or on-site throughout the customer's product lifecycle — from design and development to testing and mass production. Drive efficient internal R&D; resource engagement to minimize issue resolution cycle time. 2.Develop deep expertise across the company's product portfolio (including but not limited to 4G/5G cellular modules, GNSS, Wi-Fi/BLE, radar, antenna, power modules, etc.).

Recommend and architect optimal hardware-software solutions tailored to customer use cases and requirements. Author and deliver technical solution documents, reference designs, application notes, and training materials. 3.Engage deeply during the customer's prototype design phase. Provide technical support including schematic review, PCB layout guidance, antenna matching advisory, power consumption optimization, and RF debugging — helping customers "get it right the first time" and shorten their time-to-market.



4.Proactively collect and synthesize customer pain points and requirements when using our products.

Drive continuous improvement of SDKs, documentation, tools, reference designs, and other deliverables — making them "easy to access, easy to learn, easy to use." 5.Take ownership of the customer's product lifecycle end-to-end. From component selection and design-in, through testing and validation, to mass production deployment and post-sales maintenance — ensure customers receive timely, skilled technical support at every stage. 6.Partner with the Sales team on customer technical exchanges and solution presentations. Collaborate with Product Managers to feed back market requirements and competitive intelligence.

Work with R&D; to drive bug fixes and feature iterations. Regularly document typical cases and contribute to the knowledge base, elevating the overall technical capability of the team.

📌 FAE Solutions Engineer-ANZ (Australia)
🏢 Quectel
📍 Australia