Your new company

This is an opportunity to join a growing technical service business supporting customers across Sydney. The organisation works across white goods and electronics-related service requirements, with a strong focus on responsive service delivery, technical capability and clear customer communication.

The business currently has five field technicians supported by a small administration team. With the owners bringing strong financial and sales backgrounds, there is now a genuine chance for a hands-on technical leader to step into the business, support the technicians and help build the operational capability required for the next stage of growth.

With plans to grow to 8-10 field technicians in the near term and continue scaling beyond that, this is a key appointment for someone who can bring technical credibility, structure and leadership to a developing service function.

Your new role

As Service Manager, you will lead the day-to-day coordination and technical support of the field service team. The successful person will bring proven experience from a white goods, electronics, technical service or manufacturing service environment, with the credibility to support technicians through sound technical decision-making.

You will oversee technician supervision, scheduling, service performance, quality of work and technical guidance across the team. You will also play a key role in customer and client engagement, where clear communication and professional issue resolution are essential.

What you'll need to succeed





- Technical service leadership experience across white goods, electronics, electrical products or a related manufacturing/service environment
- Senior-level technical exposure, with the confidence to make technical decisions and support technicians with diagnostics, product faults, repairs or service issues
- Previous experience supervising, mentoring or supporting field technicians
- Strong scheduling, coordination and performance management capability within a service environment
- Excellent communication skills, with the ability to liaise confidently with customers, property managers, internal staff and technical teams
- A practical, solutions-focused approach and the ability to bring structure to a growing team
- A background in white goods, electronics, technical product servicing or manufacturing service leadership will be highly regarded

What you'll get in return

- Base + Super + Car + Bonus
- A newly created leadership role with genuine influence over service operations and technician development
- The opportunity to help a growing business scale from five technicians to a larger, more structured field service team
- A varied role across technical leadership, scheduling, customer engagement and service performance
- Long-term career growth as the business continues to expand

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

📌 Field Service Manager (Sydney)
🏢 Hays | Manufacturing u0026 Operations
📍 Sydney