About The Role As a Lead Field Support Engineer at CRADAL, you'll be responsible for leading on-site technical support initiatives across Brisbane and surrounding areas. You'll work directly with clients at their locations, providing hands-on technical support and building lasting relationships. This role offers the opportunity to mentor junior field engineers, lead complex on-site projects, and be the primary technical contact for our Brisbane-based clients.

What You'll Do Lead on-site technical support visits to client locations

Mentor and guide junior field support engineers

Diagnose and resolve complex hardware and network issues

Plan and execute infrastructure upgrades and migrations

Build and maintain robust client relationships

Document technical solutions and best practices

Work with (and lead components of) Project Delivery teams Requirements Essential Skills 3+ years experience in technical support or field engineering

Strong knowledge of Windows and macOS operating systems





Experience with Microsoft 365 and Google Workspace

Advanced networking knowledge (TCP/IP, DNS, DHCP, VLANs)

Solid familiarity with PowerShell and scripting in general

SOE / MDM administration & troubleshooting

Specific experience with MSFT Conditional Access

Experience with racks & comm cabinet rebuilds

Valid driver's licence and own reliable vehicle

Excellent communication and client-facing skills Preferred Skills Experience with server hardware and virtualization

Knowledge of backup and disaster recovery solutions

Experience with network security and firewalls

Previous mentoring or team leadership experience

Industry certifications (CompTIA, Microsoft, Cisco)

SOE / MDM design & implementation

Firewall experience & vendor qualifications

Customer service escalation training

Cable run / tech fit-out experience

📌 Field Support Engineer (Lead) (Brisbane)
🏢 CRADAL
📍 Brisbane