Department: Finance & Administration

Reports To: CFO

Employment Status: Permanent Part time (32 hrs per week, Monday to Thursday)

Position Purpose The Finance & Administration Coordinator supports Brookfarm's finance and administration functions through the effective use of Microsoft Dynamics 365, Microsoft Copilot, and other digital tools. The role is responsible for accounts receivable administration, reconciliations, customer support, export documentation, and identifying opportunities to improve efficiency through automation and process improvement.

The Finance & Administration Coordinator plays an important role in keeping Brookfarm running smoothly every day. This is a hands-on, varied role that combines finance, customer support, export administration and general business support. Working closely with the CFO and broader team, you'll build positive relationships with customers, help solve problems, maintain accurate records and contribute to continual improvements across the business.

Who are you

We're looking for someone who enjoys getting things done, building relationships and solving problems. You'll be equally comfortable reconciling accounts, preparing export documentation, helping customers, processing sales orders and lending a hand wherever needed.

Key Responsibilities

Finance & Administration

- Process and maintain Accounts Receivable transactions in Microsoft Dynamics 365.
- Perform bank, customer, and general ledger reconciliations.
- Manage customer statements, account enquiries, credit notes, and prepayments.

· Proactively manage debtor follow-up and collections activities,



including regular customer phone contact to resolve outstanding accounts. · Prepare invoices and maintain accurate financial records.

· Support day-to-day business operations through sales order processing, customer administration and other ad hoc administrative duties as required.

· Investigate and resolve customer, pricing, invoicing and documentation issues accurately and efficiently.

Systems, AI & Process Improvement

- Utilise Microsoft Dynamics 365 to ensure efficient and accurate financial processing.
- Leverage Microsoft Copilot and AI tools to improve productivity, reporting, and administration.
- Identify and implement opportunities for automation and process improvement.
- Maintain data integrity and contribute to the continuous improvement of finance systems and workflows.

Export & Customer Support

- Prepare and maintain export documentation using ImpexDocs and related systems.
- Deliver professional customer service and build positive stakeholder relationships.
- Liaise with customers, freight providers, and internal teams to ensure timely resolution of enquiries.

Key Competencies Accountability & Quality

- Takes ownership of responsibilities and delivers accurate,



timely work.
- Maintains confidentiality, professionalism, and attention to detail.
- Adheres to Brookfarm policies, procedures, and Code of Conduct.

Technology & Innovation

- Demonstrates strong capability in Microsoft Dynamics 365 and Microsoft 365 applications.
- Embraces AI, automation, and new technologies to improve business outcomes.
- Actively contributes ideas for efficiency and process improvement.

Communication & Teamwork

- Builds effective working relationships with customers and colleagues.
- Communicates clearly and professionally across all levels of the business.

· Works collaboratively to achieve team and business objectives. · Build positive relationships with customers through proactive communication, responsiveness and effective problem-solving.

Adaptability & Growth

- Responds positively to changing priorities and new technologies.
- Continually develops skills and knowledge to support business needs.

Customer Focus and relationship building

- Builds strong relationships with customers and stakeholders.
- Enjoys communicating with people and finding solutions.
- Delivers responsive, professional customer service.

Key Success Measures

- Accurate and timely processing of financial transactions.
- Effective use of Microsoft Dynamics 365 and Microsoft Copilot.
- Improved efficiency through automation and process improvements.
- High levels of customer service and stakeholder satisfaction.
- Strong data accuracy, compliance, and reporting outcomes.

📌 Finance and Administration Coordinator (Byron Bay)
🏢 Brookfarm
📍 Byron Bay