Ecommerce Operations Assistant (Casual)

Twenty Times Two Pty Ltd – Wheelers Hill VIC

About Us

We are a growing optical eCommerce business looking for a reliable, organised and detail-oriented Ecommerce Operations Assistant to join our team on a casual basis.

This is a varied, hands-on role where you'll help keep our daily operations running smoothly. From receiving supplier deliveries and dispatching customer orders to assisting with customer enquiries and supporting general administration, you'll play an important role in delivering an exceptional customer experience.

We're looking for someone who enjoys staying organised, takes pride in their work, communicates professionally and is keen to grow with the business.

Key Responsibilities

Order Fulfilment

- Pick and pack customer orders accurately
- Print shipping labels
- Prepare parcels for daily dispatch
- Ensure customer orders are dispatched promptly and accurately

Inventory & Receiving

- Receive supplier deliveries
- Arrive stock and scan supplier invoices
- Restock and rotate inventory
- Report damaged or missing stock
- Assist with inventory counts and stocktakes
- Maintain accurate inventory records

Customer Service & Administration

- Answer incoming phone calls with a friendly and professional manner
- Respond to routine customer email enquiries
- Assist customers with order, shipping and general product enquiries




- Process customer returns and exchanges
- Monitor low stock levels and report replenishment requirements
- Complete general administrative tasks to support daily business operations

General Operations

- Maintain a clean, organised and effective workspace
- Assist with improving operational processes and workflowsProvide general support across the business as required

About You

- Has an excellent phone manner and communicates confidently and professionally
- Has exceptional attention to detail
- Is reliable, organised and self-motivated
- Enjoys working independently while being part of a small team
- Is comfortable using Microsoft Word, Excel and email
- Has a positive attitude and enjoys learning new skills
- Takes pride in producing accurate, high-quality work

Previous experience in eCommerce, dispatch, customer service, retail or inventory is preferred but not essential. Full training will be provided.

About the Role

- Casual position
- 4-hour shifts
- Tuesday and Thursday morning shifts
- Additional shifts may be available based on business requirements
- Current shift times: 9:30am – 1:30pm
- $35.75 per hour + superannuation
- Professional office environment - not warehouse
- Friendly and supportive small team
- Opportunity to develop and grow with the business

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📌 Ecommerce Operations Assistant (Casual) (Moe)
🏢 Twenty Times Two
📍 Moe