Customer Success Manager at Propertyme.

As a Customer Success Manager at Propertyme, you will play a pivotal role in ensuring that our clients achieve their desired outcomes while using our property management software. You will be the primary point of contact for our customers, guiding them through their journey with our platform and helping them maximize the value of our services.

This position requires a blend of technical knowledge, customer service skills, and a proactive approach to problem‑solving. Your efforts will directly contribute to customer satisfaction and retention, making you an essential part of our team.

Key facts

- Location: Sydney, New South Wales
- Engagement: Full-time
- Salary: Competitive, commensurate with experience
- Visa: Sponsorship available for the right candidate

What you'll do

- Serve as the main liaison between Propertyme and our clients, ensuring a seamless onboarding experience and ongoing support.
- Develop a deep understanding of our software and its features to effectively assist clients in utilizing the platform to its full potential.
- Conduct regular check‑ins with clients to assess their satisfaction levels and identify areas for improvement.
- Collaborate with the sales team to ensure a smooth transition from the sales process to customer onboarding.
- Analyze customer usage data to provide insights and recommendations that enhance their experience and engagement with our software.
- Create and deliver training sessions, webinars, and workshops to educate clients on new features and best practices.
- Manage customer inquiries and issues, providing timely resolutions to ensure high levels of customer satisfaction.




- Gather customer feedback and collaborate with product teams to advocate for enhancements and new features based on user needs.
- Prepare and present reports on customer success metrics, highlighting trends and areas for growth.
- Foster strong relationships with clients to promote loyalty and long‑term partnerships.
- Identify upselling and cross‑selling opportunities to drive additional revenue while ensuring clients receive maximum value from their investment.
- Stay updated on industry trends and best practices in customer success to continually improve our strategies and processes.

Requirements

- A minimum of 3 years of experience in customer success, account management, or a related field, preferably within the SaaS industry.
- Strong understanding of property management processes and software solutions is highly desirable.
- Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.
- Proven ability to build and maintain relationships with clients, demonstrating empathy and a customer‑first mindset.
- Strong analytical skills, with the ability to interpret data and make data‑driven decisions.
- Experience in conducting training sessions or presentations, with a knack for engaging audiences.
- Proficiency in using customer relationship management (CRM)



tools and other relevant software applications.
- Ability to work independently as well as collaboratively in a team‑oriented environment.
- Strong organizational skills, with the capacity to manage multiple projects and priorities simultaneously.

Nice to have

- Experience in the property management industry or familiarity with real estate software solutions.
- Knowledge of customer success metrics and methodologies, such as Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT).
- Familiarity with project management tools and methodologies.
- Previous experience in a startup or rapid‑paced environment is a plus.

Skills & tools

- Proficient in CRM software (e.g., Salesforce, HubSpot)
- Familiarity with data analysis tools (e.g., Google Analytics, Tableau)
- Strong presentation and training skills
- Excellent problem‑solving abilities
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

Practical notes

- This position is based in our Sydney office, with the possibility of hybrid work arrangements.
- Candidates must be eligible to work in Australia; visa sponsorship may be available for the right applicant.
- The role may require occasional travel for client meetings or training sessions.
- We are committed to fostering a diverse and inclusive workplace; all qualified applicants are encouraged to apply.

Join Propertyme as a Customer Success Manager and become an integral part of a dynamic team dedicated to transforming the property management experience for our clients.

If you are passionate about customer success and eager to make a difference, we would love to hear from you.

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📌 Customer Success Manager (New South Wales)
🏢 PropertyMe
📍 New South Wales