Company Description

We are a growing Australian business specialising in furniture and electric fireplaces. We operate a up-to-date showroom and warehouse in Seven Hills, as well as selling through our own website and multiple online marketplaces.

We are looking for a friendly, customer-focused and proactive Customer Service & Sales Assistant to join our office and showroom team. This is a varied role involving customer service, showroom sales, order support, basic warranty coordination and e-commerce administration. Social media experience would be an advantage but is not essential.

What You’ll Be Doing

- Greet and assist walk-in customers in our showroom
- Answer incoming phone calls and respond to general customer enquiries
- Respond to customer emails regarding product information, order status, delivery arrangements and after-sales support
- Assist with warranty and after-sales enquiries, including collecting relevant photos and information from customers
- Follow up on open customer service and warranty cases and maintain accurate internal notes
- Work together with the customer service team to share phone, email and showroom responsibilities
- Check product listings across e-commerce platforms to ensure products are live and information is accurate
- Support basic sales reporting and weekly order tracking
- Assist with other general office and administrative duties when required





What We’re Looking For

- Minimum 1–2 years of experience in customer service, retail, sales or a similar role
- Strong written and verbal communication skills
- Friendly, outgoing and confident when assisting customers by phone, email and in person
- Strong attention to detail and good follow-up skills
- Proactive attitude and willingness to take responsibility for assigned tasks
- Good organisational and time-management skills
- Basic computer skills and the ability to learn new systems and e-commerce platforms quickly
- Proficiency in Microsoft Office, particularly Excel for basic reporting and order tracking
- Australian work rights, including citizenship, permanent residency or a valid work visa

Desirable but Not Essential

- Experience with Shopify or online marketplaces
- Basic social media experience, including taking product photos or short videos and posting content
- Familiarity with Instagram, Facebook, or basic video-editing apps

What We offer

- Full-time permanent position
- Friendly, supportive and collaborative team environment
- Varied role with opportunities to learn customer service, sales, warranty coordination and e-commerce
- Long-term career opportunity for the right candidate
- Modern showroom and office environment
- Convenient Seven Hills, NSW location, close to the train station

📌 Full-Time Sales Assistant/Customer service (Seven Hills)
🏢 Moda Living
📍 Seven Hills