Company Description We are a growing Australian business specialising in furniture and electric fireplaces. We operate a modern showroom and warehouse in Seven Hills, as well as selling through our own website and multiple online marketplaces. We are looking for a friendly, customer-focused and proactive Customer Service & Sales Assistant to join our office and showroom team.

This is a varied role involving customer service, showroom sales, order support, basic warranty coordination and e-commerce administration. Social media experience would be an advantage but is not essential. What You’ll Be Doing

Greet and assist walk-in customers in our showroom

Answer incoming phone calls and respond to general customer enquiries

Respond to customer emails regarding product information, order status, delivery arrangements and after-sales support

Assist with warranty and after-sales enquiries, including collecting relevant photos and information from customers

Follow up on open customer service and warranty cases and maintain accurate internal notes

Work together with the customer service team to share phone, email and showroom responsibilities

Check product listings across e-commerce platforms to ensure products are live and information is accurate

Support basic sales reporting and weekly order tracking





Assist with other general office and administrative duties when required What We’re Looking For

Minimum 1–2 years of experience in customer service, retail, sales or a similar role

Strong written and verbal communication skills

Friendly, outgoing and confident when assisting customers by phone, email and in person

Strong attention to detail and good follow-up skills

Proactive attitude and willingness to take responsibility for assigned tasks

Good organisational and time-management skills

Basic computer skills and the ability to learn new systems and e-commerce platforms quickly

Proficiency in Microsoft Office, particularly Excel for basic reporting and order tracking

Australian work rights, including citizenship, permanent residency or a valid work visa Desirable but Not Essential

Experience with Shopify or online marketplaces

Basic social media experience, including taking product photos or short videos and posting content

Familiarity with Instagram, Facebook, or basic video-editing apps What We offer

Full-time permanent position

Friendly, supportive and collaborative team workplace

Wide-ranging role with opportunities to learn customer service, sales, warranty coordination and e-commerce

Long-term career opportunity for the right candidate

Modern showroom and office environment

Convenient Seven Hills, NSW location, close to the train station

📌 Full-Time Sales Assistant/Customer service (Sydney)
🏢 Moda Living
📍 Sydney