At Best Practice Software, our vision is communities connected with care. We’re achieving this through our mission to build a culture people love, where:

- we value customers,
- we work together for success,
- we are accountable for our actions,
- we innovate for the future, and
- we celebrate diversity and inclusion.

If you share our vision and values, please consider this exciting career opportunity to join our growing team in Bundaberg, Queensland.

You’re unique, and we value that.

As a Technical Support Specialist, we’ll call on your unique talents, skills, expertise, and experience to:

- Provide Tier 2-3 Application support over the range of Bp products via a multitude of tools, including remoteassistance;
- Play a pivotal role in ‘Critical Incident Management’;Be able to elevate and engage in ‘Complaint Resolution Management’ ;Contribute to the development and enhancement of the Tier 1 support team via coaching, mentoring, FAQ creation, leading by example in this way;
- Work with ‘Key Stakeholders’ to drive continuous improvement initiatives to enhance customer satisfaction and improve performance;
- Liaise with internal & external support groups;
- Identifyand communicate areas for improvement;
- Liaise with Supervisors, management and other ‘Key Members’ within the business to improve and enhance upon Quality Assurance
- Be able to provide clients with a point of reference for basic escalations;
- Aid in pre-release product testing;
- Assistin the problem management and product defect process to drive resolution;
- Utilise excellent customer service skills and exceed customer requirements.

We believe our ideal applicant will demonstrate the following attributes:

- Minimum 1-2 yearsofexperienceasaTier 2applicationsupport or engineering role, preferably in Help Desk or IT Supportcapacity;




- Experience in troubleshooting & supporting network environments, with a sound understanding ofTCP/IP, DNS, DHCP, VLANs, VPN, routing and switching;
- Strong problem-solving skills and a real passion to find solutions for our Practices and their needs;
- Well-developed interpersonal skills and the ability to liaise with people ona number oflevels;
- Excellent Time Management skills and be able to prioritise your workload;
- Self-driven with a proven desire to learn and share knowledge to advance better outcomes
- Be able to be professional, friendly and have a customer-focused mindset;
- Valuable written and oral communication skills;
- Strong technical aptitude, with the ability to quickly learn new software and technologies.

What’s in it for you?

- Market-leading benefits that make us a proven local employer of choice.
- Flexible work arrangements that help you strike the right career balance.
- Exciting start to, or positive development of, your Health IT career, with brilliant internal growth opportunities.
- Belong as part of a dynamic and highly supportive team with a strong dedication to themission.
- Enrich your experience by supporting our frontline healthcare heroes across Australasia.

Our team members enjoy exclusive access to our brilliant B-Perks Program, offering great rewards like birthday leave, an annual health and wellbeing bonus, and sponsored rewards to recognise outstanding contributions. You’ll also access our leadership development program and learningopportunities across our group of businesses and enjoy the freedom and flexibility to work as you work best. We offer purpose and impact, an inclusive culture, a connected workforce, transparent leadership, and growth and belonging.

For more information on this role, please contact Adam Cotter on 1300 40 1111 (in Australia) or 0800 40 1111 (in New Zealand).

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📌 Technical Support Specialist (Bundaberg East)
🏢 Best Practice Software
📍 Bundaberg East