Campos Coffee is part of the JDE Peet's – the world’s leading pure‑play coffee company, with a presence in more than 100 markets.

Job Description

About the Role

We're looking for a proactive and detail-oriented Accounts Receivable Officer to join our Finance team. In this role, you'll be responsible for ensuring customer payments are received, allocated accurately, and collected on time, while building strong relationships with both internal stakeholders and customers.

If you're an experienced AR professional who enjoys problem-solving, has a knack for debt collection, and thrives in a fast‑paced FMCG environment, we'd love to hear from you.

As our Accounts Receivable Officer, you'll play a critical role in maintaining healthy cash flow across the business. You'll manage payment allocations, credit control activities, customer account enquiries, and support month‑end reporting processes.

Key Objectives

- Ensure customer payments are allocated accurately and efficiently.
- Minimise overdue debt and improve collection outcomes.
- Provide excellent service to customers and internal stakeholders.
- Support financial reporting and compliance activities.

What You’ll Be Doing

Payment Allocation & Processing

- Allocate EFT, credit card and Webstore payments within Sage.
- Process and allocate manual credit card transactions.
- Contact customers to obtain payment authorisations where required.
- Follow up declined credit card payments.
- Investigate and resolve short payments, disputes and invoicing issues.
- Process customer refunds accurately and promptly.
- Reconcile incoming payments across multiple entities.

Credit Control & Collections

- Manage CreditorWatch enquiries for new and existing customers.
- Proactively manage outstanding debt across the business.




- Contact overdue accounts via phone and email to secure payment.
- Negotiate payment arrangements and seek approval for payment plans where required.
- Develop effective debt collection strategies and contribute to bad debt assessments.
- Liaise directly with collection agencies and legal representatives as required.

Accounts Receivable Management

- Monitor and respond to customer and internal account enquiries.
- Serve as the first point of contact for AR‑related issues.
- Build strong relationships with internal teams, including Sales and Operations.
- Facilitate regular debt review discussions with key stakeholders.
- Promote finance policies, processes and expectations across the business.

Reporting & Finance Support

- Assist with month‑end and mid‑month AR reporting.
- Complete monthly rebate calculations.
- Support internal and external audit requirements.
- Assist the Financial Accountant and Head of Finance on ad hoc projects and initiatives.

Qualifications

What You’ll Bring

Skills & Experience

- Previous experience in an Accounts Receivable or Credit Control role.
- FMCG industry experience highly regarded.
- Sound understanding of accounts receivable processes and accounting principles.
- Strong debt collection and negotiation skills.
- Excellent written and verbal communication skills.
- High level of accuracy and attention to detail.
- Robust numeracy and data entry capabilities.




- Ability to work autonomously and manage competing priorities.
- Proficiency in Microsoft Excel, including:
- Sort and Filter
- VLOOKUP
- Pivot Tables

Systems Experience

- Sage
- CreditorWatch

The Person We’re Looking For

- Communicates confidently with a broad range of stakeholders.
- Builds positive customer relationships.
- Approaches challenges with patience, empathy and professionalism.
- Takes ownership and follows through on commitments.
- Is organised, resilient and solutions‑focused.
- Enjoys working as part of a collaborative team.

Additional Information

Why Join Us?

- Work for a well‑known and respected Australian coffee business.
- Friendly, supportive and collaborative team environment.
- Opportunity to make a genuine impact on business performance.
- Ongoing learning and development opportunities.
- Be part of a business passionate about quality, people and service.

Our DE&I; Statement

At JDE Peet’s we aim to create a better future where we authentically serve, reflect and embrace everyone. We believe in fostering a more diverse, equitable and inclusive organisation where everyone feels comfortable to truly be who they are and unleash their full potential. This means we do not tolerate discrimination on the basis of our race, ethnicity, sex, gender identity, sexual orientation, religion, nationality, age, disability, or any other trait protected by law.

Throughout the entire employee lifecycle, we place DE&I; at the core of our people processes. This enables us to drive objectivity and eliminate any potential bias, ensuring an inclusive experience in the workplace. Do not hesitate to reach out if you require any reasonable adjustments to the recruitment process.

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📌 Accounts Receivable Officer (City of Sydney)
🏢 JACOBS DOUWE EGBERTS
📍 City of Sydney