Come and work for an Australian owned and operated business that's been around for 170 years!

We are looking for aSystems & Support Administratorto work with our team located in Altona.

McKenzie’s Food is an Australian-owned company and operated company who has been trusted for six generations!

McKenzie’s provides essential ingredients to create precious food memories to savor with family and friends. You’ll find our ingredients in major and independent retailers.

In the Foodservice and Industrial environments, you may know us as FTA Food Solutions.

FTA Food Solutions is a major supply-chain solutions-based importer and distributor of food products for the Australian, New Zealand and export markets.

Systems & Support Administrator

the role is responsible for delivering reliable day-to-day IT support while maintaining core user-facing systems, identity platforms, endpoint services, and operational IT controls. The role acts as a key bridge between internal users, business stakeholders and external service providers, ensuring issues are resolved effectively, access is governed appropriately, and IT operations remain stable, secure and well documented.

Key Responsibilities

End-User Support

Provide Level 1 and Level 2 support across desktops, laptops, mobile devices, printers, meeting rooms, peripherals and standard business applications, with product-level or engineering issues escalated to the relevant vendor or service provider.

Manage incidents and service requests through the IT ticketing system, ensuring updates, prioritization, and resolution activities are clearly documented.

Escalate Level 3-style issues, including product defects, code changes, platform redesign, or vendor-managed system changes, to the appropriate external provider rather than treating them as internal support ownership.

Perform user onboarding, role changes, and offboarding activities in line with approved processes.

Provide responsive support to office-based, remote,



and executive users with a robust service mindset.

Support hardware lifecycle activities including setup, replacement, asset tracking, repairs, and warranty coordination.

Systems Administration

Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive and related user administration activities.

Manage Entra ID / Active Directory for user accounts, groups, permissions and access controls within defined policies.

Support endpoint management activities such as Intune / MDM configuration, device compliance, application deployment, and patch oversight.

Act as an internal escalation and coordination point for MSP and MSSP providers.

Log, track and follow through infrastructure, network, backup, security and vendor-level technical tickets with external providers, including issues requiring engineering, development or product-level remediation.

Coordinate planned maintenance, outages, change windows and service communications as required.

IT Operations & Governance

Maintain accurate IT documentation including SOPs, support guides, asset records, access models, and configuration notes.

Follow and improve IT operational processes for incidents, service requests, onboarding, offboarding, and access control.

Identify recurring issues and contribute to preventative fixes, knowledge articles, and process improvements.

Assist with IT projects such as endpoint refreshes, SharePoint migrations, ERP support activities, cyber security improvements and system rollouts.

About you

The ideal candidate will have experience working in similar roles and resolving operational challenges.



You will have:

Strong communication skills, with the ability to explain technical topics clearly to non-technical users.

High attention to detail, particularly when handling user access, permissions, and documentation.

Customer-focused approach with calm, professional handling of urgent or competing priorities.

Structured and process-driven mindset with a focus on continual improvement.

Ability to take ownership, follow through, and coordinate effectively with external providers.

And, experience with:

Microsoft 365 administration, including Exchange Online, Teams, SharePoint and OneDrive.

Entra ID / Active Directory user and group administration.

Windows desktop and laptop support, including troubleshooting, deployment, and configuration.

Endpoint management experience using Intune, MDM or equivalent tools.

Understanding basic networking concepts such as DNS, DHCP, VPN, Wi-Fi and firewalls.

Experience using ITSM or ticketing systems to manage incidents and service requests.

High-level understanding of AI tools and concepts, including responsible use of Microsoft Copilot or similar productivity AI tools to support troubleshooting, documentation and process improvement.

Only applications from Australian & New Zealand citizens, permanent residents and those holding valid visas allowing them to work in Australia will be considered.

At HSK Ward it is our mission to be an industry leader in sustainability. We are proudly certified as a carbon neutral organisation under the Climate Active standard and work actively to reduce the carbon footprints of our products. We are committed to ethical sourcing and ensure the integrity of our products through membership to numerous external organisations. We are also dedicated to reducing our waste and embrace circular economy initiatives, where we achieve a 90% recycling rate through innovative waste processing solutions.

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📌 Systems & Support Administrator (Hobsons Bay City)
🏢 McKenzie's Food
📍 Hobsons Bay City