Customer Service Officer / Administration Coordinator

Build Your Career with a Growing Residential Builder

We are a respected residential builder delivering quality homes throughout Melbourne's Northern, Western and South Eastern growth corridors. As our business continues to grow, we're looking for an organised and customer-focused Customer Service Officer / Administration Coordinator to join our team.

This is a hybrid role working across both pre-construction and post-handover maintenance, providing exceptional service to our referral partners, clients and internal team.

What You'll Be Doing

- Manage a portfolio of referral partners and ensure projects progress within required timeframes.
- Coordinate with Developers, Councils, Building Surveyors, Land Surveyors, Water Authorities and other external consultants.
- Work closely with our Drafting, Estimating, Accounts and Construction teams to keep projects moving.
- Coordinate post-handover maintenance, liaising with homeowners, agents and trades.
- Maintain project records, compliance documentation and reporting.
- Provide administrative support to the Operations Lead and wider business.
- Deliver outstanding customer service while resolving issues efficiently and professionally.

About You





You'll ideally have at least 12 months' experience in residential construction and enjoy building relationships, solving problems and keeping things organised.

You'll also bring:

- Excellent communication and customer service skills.
- Strong organisational and time management abilities.
- High attention to detail.
- The ability to manage multiple priorities with confidence.
- A proactive attitude and willingness to take ownership of your work.

We're looking for someone who enjoys being part of a close-knit team, takes pride in their work and genuinely cares about delivering a outstanding customer experience. If you're someone who likes to get things done, communicates well and wants to contribute to a growing business, we'd love to hear from you.

This is a full-time hybrid position based in Melbourne's Northern Suburbs, with standard working hours of 8:30am-4:30pm.

What's on Offer

- Competitive remuneration.
- Hybrid working flexibility.
- Supportive leadership with genuine career development opportunities.
- Well-established systems and streamlined processes.
- Excellent team culture with outstanding staff retention.
- The opportunity to build a long-term career with a respected and growing residential builder.

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📌 Customer Service Officer / Administration Coordinator (Williamstown)
🏢 Built
📍 Williamstown