Senior Solutions Consultant & Architect at Iterable

About the role In this pivotal position, you will oversee the entire customer journey within the Asia-Pacific (APAC) region, harmonizing pre-sales strategies with post-sales technical guidance. Your role will involve collaborating closely with account executives to secure new business opportunities while also providing ongoing support to existing clients as they implement and expand their use of our platform.

Key facts

- Location: Sydney, Australia (Hybrid: 2-3 days per week in-office)
- Engagement: Full-time
- Team: Value Engineering

What you'll do

- Work hand-in-hand with account executives to evaluate the needs of potential clients and craft tailored technical solutions that meet those needs.
- Conduct personalized platform demonstrations and technical presentations for a variety of stakeholders, ensuring clarity and engagement.
- Provide expert advice on integration strategies and technical architectures throughout the sales process, ensuring clients understand the value of our solutions.
- Act as the main technical consultant for a designated portfolio of clients, guiding them through onboarding and ensuring they achieve successful adoption of the platform.
- Identify opportunities for upselling by analyzing customer technology stacks and understanding their future objectives, facilitating growth for both the client and Iterable.
- Address and resolve complex technical challenges, offering insights on APIs, mobile SDKs, and data flows to enhance customer satisfaction.




- Relay product feedback and insights gathered from the field to internal teams, helping to shape the future direction of the platform.
- Travel within the APAC region for client meetings, conferences, and team-building events, with travel expected to be around 25% of your time.

Requirements

- A minimum of 4 years' experience in a technical pre-sales or post-sales solutions role, preferably within the Software as a Service (SaaS) or Marketing Technology (MarTech) sectors.
- Demonstrated capability to handle both pre-sales and post-sales processes, or possess deep expertise in one area with a willingness to grow into the other.
- Strong technical skills in APIs, JSON, HTML, CSS, JavaScript, Node.js, Python, or SQL, enabling you to effectively communicate technical concepts.
- Familiarity with large language model (LLM) platforms such as Claude Code or Cursor is advantageous.
- Excellent communication skills, with the ability to present complex information to executive-level audiences and engage in technical discussions with developers.
- A collaborative spirit, thriving in a dynamic team environment and adapting quickly to changing circumstances.
- Must reside in Sydney, Australia,



to facilitate in-person collaboration and client engagement.

Nice to have

- Experience with mobile development technologies, including Swift, Java, Kotlin, or React Native, would be beneficial.
- A background in marketing automation, email marketing, or custom integration projects can enhance your candidacy.
- Familiarity with data analysis and reporting tools to assess customer engagement and platform usage.

Skills & tools

- Proficient in APIs, JSON, HTML, CSS, JavaScript, Node.js, Python, SQL
- Experience with LLM platforms such as Claude Code and Cursor
- Knowledge of mobile SDKs, including Swift, Java, Kotlin, and React Native

Practical notes

- The compensation package includes a competitive salary, equity options, superannuation contributions, and a general allowance for private medical and life insurance.
- Employees enjoy 28 days of annual leave, plus additional balance days, along with a fully equipped laptop workstation to support their work.
- Iterable maintains a strict policy against requesting fees or payments for recruitment purposes and will not issue offers from unverified free email services. Any suspicious activity should be reported to [email protected].

Join Iterable as a Senior Solutions Consultant & Architect and play a crucial role in shaping the future of customer engagement in the APAC region. Your expertise will not only drive business success but also foster long-term relationships with clients, ensuring they maximize the value of our creative solutions.

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📌 Senior Solutions Consultant & Architect (New South Wales)
🏢 Iterable
📍 New South Wales