Gardenvale Post Office is looking for a Australia Post Customer Service representative to join our team in Gardenvale, VIC. This is a part-time position or fulltime position offering flexible hours to suit your lifestyle. In this role, you will be the face of our Australia Post services, providing exceptional customer support and handling a variety of postal and courier services. You will work in a quick-paced retail environment, combining customer service excellence with operational efficiency to ensure every customer leaves satisfied.

Key responsibilities

Processing Australia Post services including mail, parcels, and courier shipments with accuracy and efficiency

Assisting customers with enquiries regarding postage rates, delivery timeframes, and service options

Weighing packages, calculating postage costs, and processing payments using point-of-sale systems

Managing customer interactions with professionalism and courtesy, resolving issues and complaints where applicable

Maintaining accurate records of transactions and ensuring compliance with Australia Post procedures and policies

Stocking shelves and maintaining a clean, organised work environment

Collaborating with team members to provide seamless service during busy periods

Following health, safety, and security protocols to protect customer information and assets

What we’re looking for

Proven customer service experience in a retail or similar environment

Strong communication and interpersonal skills with the ability to remain calm under pressure

Attention to detail and accuracy when processing transactions and handling customer data





Basic mathematical skills and proficiency with point-of-sale systems and computer systems

Reliability and punctuality with the flexibility to work part-time hours, including potential weekend shifts

A friendly, professional demeanour and genuine desire to help customers

Ability to work both independently and as part of a team

Familiarity with Australia Post services is advantageous but not essential, as full training will be provided

About us

Australia Post is located within Direct Chemist Outlet Gardenvale, we are a trusted retail destination dedicated to providing quality pharmacy products and Australian Post services to our local community. We pride ourselves on delivering exceptional customer service and creating a welcoming environment for all our customers. Our team is committed to supporting the health and wellbeing of those we serve, and we foster a culture of professionalism, teamwork, and continuous improvement.

What we offer

Part-time work or Fulltime with flexible scheduling to support work-life balance

A supportive and collaborative team environment

Staff discounts on pharmacy and retail products

Comprehensive training and ongoing support from experienced team members

Opportunity to develop customer service and retail skills in a professional setting

A welcoming workplace culture that values every team member

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📌 Australia Post Customer Service (Healesville)
🏢 Direct Chemist Outlet
📍 Healesville