12d ago , from Australian Community Support Organisation

- Passionate about supporting people experiencing mental health challenges to access the right care at the right time?
- Skilled in intake, referral, stakeholder engagement and person-centred support?
- Want to join a values-driven NFP that believes everyone deserves the opportunity to thrive?

At ACSO, we look for people who believe in second chances, who share our values and are passionate about supporting forensic clients to re integrate back into the community. If this sounds like you, read on!

About Us

The Australian Community Support Organisation (ACSO) is a vibrant, values driven NFP, focused on partnering with Government and the community to co-design services that create real social change. We are an organisation with a bold vision to create a safe and inclusive community where prison truly is the last resort. Our purpose is to strengthen the wellbeing of our communities by advocating for and delivering services which divert people away from the justice system.

The Australian Community Support Organisation recognises the right to a safe and inclusive service without bias. ACSO is committed to the equitable treatment of its participants, employees and partners. We believe in humanity and celebrating the diverse voices of our community through leadership, practice and policy design, to honour and embrace diverse traditions, cultures and experiences of those we support and work alongside.

What ACSO can offer you

- Part time, 0.7 FTE position available- must be available Mondays, Tuesdays and Wednesdays
- Fixed term position until June 2027
- $92,298.96-$97,140.16 base salary depending on experience + 12% superannuation + NFP salary packaging options (more after tax $ in your pocket!)
- Located at our Traralgon ACSO Hub
- Annual leave loading of 17.5%
- Learning and development opportunities - In house training suite of client specific training including in Trauma Informed Practice, Mental Health First Aid (MHFA), Applied Suicide Intervention Skills Training (ASIST), plus best practice training on all aspects of Diversity, Equity, Inclusion and Belonging.
- Career progression opportunities - leadership development programs and coaching, opportunities for internal consultancy or secondments to other programs
- Wellbeing initiatives - such as free flu vaccines,



career development vouchers, Employee Assistance Program and Reward and Recognition Program. Our employees matter!
- Dedicated inclusion and diversity initiatives to support employees from all backgrounds and dispositions, including specialised leave for cultural ceremonies or gender affirmation

About the program

Medicare Mental Health is an Australian Government initiative created to ensure clients are receiving the right level of care, at the right time, using a hybrid intake and referral model to support appropriate client allocation. Medicare Mental Health Phone Intake and referral processes are intended to complement other intake approaches already provided in the community.

Medicare Mental Health will provide a highly visible and accessible entry point to services for people experiencing psychological distress. The intake process provides a no wrong door approach, ensuring all referrals are supported to engage with an appropriate service that meets their needs. Medicare Mental Health uses a standardised national referral form and intake process to ensure consistency across any referral and access processing team.

About the role

The Medicare Mental Health Intake Worker will deliver a 'whole of person' assessment to assist in defining the appropriate 'level of need' and involves navigating timely access and warm transfers to connect people to other services specific to the region including consumers, carers and family members. The Intake Worker will also develop and maintain effective relationships with stakeholders (such as GPs, NGOs, Local Hospital Networks and community-based organisations) to increase identification and improve service response for clients and promote the program to potential referrers and maintain linkages, referral pathways, connect services and provide for a consumer-centred focus.

What we're looking for

- Tertiary qualification (minimum level of certificate IV)



in a health-related discipline (e.g. nursing, psychology, social work, community work)
- Experience with supporting individuals who have experienced complex problems such as, mental illness, substance use, intellectual disability or homelessness
- A demonstrated knowledge of the relevant and current legislation relating to the client group including the Privacy Act
- A knowledge and understanding of current issues relating to people with mental health issues and familiarity with the client group
- Well-developed interpersonal and communication skills, including the ability to negotiate, liaise and consult with a wide range of employees in both government and non-government organisations
- Demonstrated organisational and time management skills as well as ability to handle busy and sometimes complex situations
- Ability to liaise and negotiate with a range of health and other professionals and to develop and deliver information to relevant stakeholders.

Applications close Monday 10 August 2026

Applications may close early if a suitable candidate is found sooner, so we recommend applying early!

ACSO proudly acknowledges Aboriginal and Torres Strait Islander people as Australia's first peoples and pay respect to their rich culture, lores, customs and elders past and present. We strongly embrace the spirit of reconciliation and continue working towards ensuring an equal voice of Aboriginal and Torres Strait Islanders, particularly those who have been touched by the justice system.

ACSO recognises the right to a safe and inclusive service without bias and aims to provide a safe working environment, one which seeks to protect those affected by domestic and family violence and holds those who may use domestic and family violence to account, whilst supporting positive behaviour change.

ACSO embraces diversity within its workforce and encourages applications from appropriately qualified and skilled people regardless of their background. All suitable applicants for this role will be considered regardless of age, ability, race, gender expression, sex, cultural background, spiritual beliefs or lived experience. If you are a candidate that requires any adjustments to participate in the process, please let us know at**@acso.org.au.

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📌 Medicare Mental Health Intake Worker (Traralgon)
🏢 ACSO
📍 Traralgon