Customer Service Specialist, Full-Time, Foodcube

Foodcube is looking for a friendly, organised and practical Customer Service Specialist to join our team full-time at our Carrum Downs head office.

This is our main front-line internal sales and customer service role, supporting retail customers, stockists and walk-in showroom visitors from first enquiry through to final delivery.

The role suits someone who enjoys helping customers, preparing quotes, processing orders, coordinating deliveries and giving practical product guidance in a clear and professional way.

About Foodcube

Foodcube is an Australian urban farming business helping people grow fresh food in practical, water-efficient raised wicking bed systems.

Our products are used in homes, schools, community gardens, rooftops, commercial spaces and larger urban farming projects. We are focused on making food growing easier, more accessible and more reliable in urban environments.

As Foodcube continues to grow, we are looking for someone who can help customers and stockists receive a responsive, helpful and organised experience from enquiry through to delivery or collection.

About the role

The Customer Service Specialist is Foodcube’s main front-line internal sales and customer service role. You will help people understand our product range, prepare quotes, process orders, coordinate deliveries and receive a positive experience from first enquiry through to final delivery.

The role is also responsible for welcoming walk-in customers to the Carrum Downs showroom, providing live product demonstrations, assisting with product selection and supporting purchasing decisions where appropriate.

Working closely with the Operations Lead and Warehouse Operations Specialist, you will help keep customer communication, quoting, order administration, freight coordination and showroom support accurate, timely and well organised.

What you’ll be doing

- Acting as the main front-line contact for customer enquiries across telephone, email, Shopify Chat and in-person showroom visits.
- Providing friendly, practical and professional customer service from initial enquiry through to order completion.
- Welcoming customers to the Carrum Downs showroom,



demonstrating Foodcube products and accessories, and helping with product selection.
- Identifying customer needs and recommending suitable Foodcube products, accessories, growing media and delivery or collection options.
- Preparing accurate quotations for retail customers, wholesale stockists and general sales enquiries.
- Supporting sales conversion by following up quotes, abandoned carts and customer enquiries where appropriate.
- Processing customer orders accurately and within Foodcube’s expected service timeframes.
- Preparing shipping quotes by calculating packing requirements, dimensions and delivery information as needed.
- Coordinating customer deliveries through Foodcube’s freight management systems.
- Liaising with the Warehouse Operations Specialist to prioritise urgent customer orders, collections and dispatch requirements.
- Monitoring customer orders through to completion and keeping customers informed about delivery status, delays or changes.
- Maintaining customer ordering inboxes and responding to Shopify Chat enquiries in a timely and professional manner.
- Keeping the Carrum Downs showroom presentable, organised and ready for customer demonstrations.
- Assisting with stock availability checks, purchase orders and monthly stocktakes where required.
- Representing Foodcube professionally at events such as the Melbourne International Flower and Garden Show.

What we’re looking for

- Previous experience in customer service, internal sales, sales administration, showroom support or a similar customer-facing role.
- Strong communication skills, with the ability to explain product information clearly and confidently.
- A practical sales mindset and willingness to follow up customer opportunities, quotes and enquiries.
- Valuable organisation skills and the ability to manage multiple enquiries, orders and follow-ups at once.




- Strong ability to multi-task.
- High attention to detail when preparing quotes, entering orders and updating customer information.
- Confidence using business systems, email, spreadsheets and customer communication platforms.
- Experience with Microsoft 365, including Outlook, Word and Excel.
- A calm, helpful and professional approach when dealing with customers, stockists, freight providers and team members.
- Ability to work closely with warehouse and operations staff to keep customer orders moving.

Highly regarded

- Experience with Shopify, Shopify Chat or online customer enquiries.
- Experience using Katana, Xero, Machship or similar inventory, accounting or freight systems.
- Experience in a product-based, retail, wholesale, gardening, landscape, sustainability, building or home improvement business.
- Experience preparing freight or shipping quotes.
- Experience providing showroom demonstrations or in-person product support.
- Basic understanding of stock control, backorders or order fulfilment processes.
- Interest in gardening, sustainability, food growing, urban agriculture or practical home improvement products.

Working arrangements

- Full-time role based at the Carrum Downs office.
- Reports to the Operations Lead.
- Office-based role. Work from home is not part of the standard arrangement.
- Regular interaction with customers, stockists, freight providers, warehouse staff and the wider Foodcube team is expected.
- Occasional event attendance may be required, including the Melbourne International Flower and Garden Show and other Foodcube events.

What we offer

- A practical, varied role in a growing Australian business.
- The chance to work across residential, education, community, retail and commercial markets.
- A product with strong sustainability, food security, wellbeing and urban greening benefits.
- A small team environment where your work has a direct and visible impact.

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📌 Customer Service Specialist (Kingston)
🏢 Foodcube Australia
📍 Kingston