Department of Health Victoria in Melbourne is seeking a Senior Complaints Adviser to support the strategic management of feedback handling policies and the Feedback Management System (FMS). The role provides guidance to staff on responding to complaints and Ombudsman enquiries while triaging and updating resources used across the department.
Applicants should demonstrate experience in complaints handling, robust stakeholder engagement, and the ability to draft Cabinet and Ministerial materials.
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📌 Senior Complaints & Governance Advisor (Melbourne)
🏢 Department of Health Victoria
📍 Melbourne
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