Epping, Melbourne VIC
Administration & Office Support
Full Time

National Secure & Security Pty Ltd

Epping, Melbourne VIC
Administration & Office Support
Full Time

Service Coordinator

About Us

National Safe & Security Pty Ltd is an Australian-owned leader in high-security solutions, specialising in safes, vaults, strongrooms, ballistic-rated doors and windows, custodial products, and locksmithing services.

Operating nationally across banking, government, custodial, commercial, and high-risk environments, NSS delivers custom-built security solutions backed by a modern manufacturing facility based in Victoria.

At National Safe & Security, we don't just cut keys — we build security.

About the Role

We are seeking an organised and proactive Service Coordinator to join our growing team based in Epping, Victoria.

This role is responsible for scheduling and coordinating day-to-day service operations, allocating technicians and subcontractors, managing client communications, and ensuring service works are delivered safely, efficiently, and on time.

You will be a key point of contact between clients, field technicians, suppliers, and internal departments while supporting a fast-paced national service operation.

Key Responsibilities

- Schedule daily service, maintenance, breakdown, installation, and reactive works
- Allocate technicians, subcontractors, vehicles, and equipment across Australia
- Coordinate technician diaries and optimise schedules to maximise efficiency
- Manage incoming service requests and client communications
- Monitor job progress from allocation through to completion
- Coordinate site access, inductions,



permits, and compliance documentation
- Raise, schedule, and manage work orders within AroFlo
- Review technician service reports, paperwork, and timesheets
- Assist with quotations, purchase orders, invoicing, and reporting
- Coordinate procurement of locks, hardware, consumables, and project materials
- Liaise with suppliers and clients to ensure service delivery commitments are achieved
- Support service delivery across banking, custodial, government, retail, and commercial clients

Skills & Experience

- Previous experience as a Service Scheduler, Service Coordinator, Dispatcher, or in a similar administration role
- Strong scheduling, planning, and organisational skills
- Ability to manage multiple competing priorities in a fast-paced environment
- Excellent communication and customer service skills
- High attention to detail and problem-solving ability
- Proficient in Microsoft Office and service management software
- Experience using AroFlo or similar job management systems is highly regarded
- Experience within security, construction, trades, facilities management, or technical services is advantageous

What We Offer

- Full-time permanent position
- Modern office and manufacturing facility in Epping, VIC
- Supportive and growing team environment
- Opportunity to work with major national banking, government, and commercial clients
- Career development within a rapidly expanding Australian-owned business
- Diverse and interesting work within the high-security industry
- Ongoing training and opportunities for career progression

Location

Epping, Victoria

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📌 Service Coordinator (Whittlesea)
🏢 National Safe & Security
📍 Whittlesea