Quest Apartment Hotels – Soldiers Hill VIC

Job Type: Part-Time

Applicants with proven hospitality experience and a strong customer service background will be given preference for this position. Prior hotel or accommodation front office/reception experience is highly regarded and strongly encouraged.

This casual/part-time receptionist role requires availability across morning, afternoon, evening, weekend, and public holiday shifts. Candidates must be available to work with a minimum of 1 week's notice for casual shift scheduling.

Candidates must be available for a minimum of 2-4 shifts per week across various time periods including mornings, afternoons, evenings, weekends, and public holidays.

About the role

Quest Ballarat Station is seeking a Front Office Receptionist to join our professional and high-performing team. This role is suited to someone who is guest-focused, confident in a busy environment, and committed to maintaining high service standards.

As the first point of contact for the property, you will handle check-ins, guest enquiries, and bookings with a professional and friendly manner, while supporting smooth operations across the property as required. This is a hands-on role that requires initiative, reliability, and the ability to work both independently and as part of a team.

Key responsibilities

Deliver professional reception and guest services in person, over the phone, and online

Manage reservations, check-ins, check-outs, and guest enquiries efficiently

Maintain the presentation and cleanliness of the front desk and reception area in line with Quest standards





Provide accurate local information and promote Quest services to enhance the guest experience

Liaise with housekeeping and other internal departments to support operational continuity

Assist with urgent housekeeping or guest room matters when required

Handle guest feedback with a professional, solutions-focused approach

Maintain accurate financial, reservation, and guest records in accordance with Quest policies

Support property safety, security, and cleanliness protocols

About you

The successful candidate will demonstrate:

Previous experience in hotel or accommodation reception (preferred)

Previous hotel or accommodation reception experience is strongly preferred and will be highly valued in the selection process

Strong background in hospitality or customer service roles

Excellent interpersonal and communication skills in guest-facing environments

Ability to remain calm under pressure and resolve issues promptly

Competence using booking/reservation systems and Microsoft Office programs

High attention to detail, accuracy, and time management skills

A professional standard of personal presentation

A team-oriented, team-focused attitude and willingness to support other departments when needed

Flexibility to work a rotating roster including mornings, evenings, weekends, and public holidays

This is not a desk-only role. It will suit someone who is energised by variety, enjoys taking ownership, and is comfortable stepping in where needed to support overall guest experience.

Applicants must have appropriate work rights in Australia to be eligible for this position.

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📌 Front Office - Receptionist (Ballarat East)
🏢 Quest Apartment Hotels
📍 Ballarat East