About the Organisation

Our client is a large Queensland organisation seeking a motivated Service Desk Officer to join their ICT support team. This is an excellent opportunity for a customer-focused IT skilled to work in a collaborative environment supporting a diverse user base and a broad range of technologies.

About the Role

As a Service Desk Officer, you will provide first point of contact ICT support, responding to incidents and service requests while delivering exceptional customer service. You will work as part of a high-performing Service Desk team, troubleshooting technical issues, escalating where required, and contributing to continuous service improvement.

Key Responsibilities

- Provide quality first-level support for ICT incidents and service requests.
- Respond to and resolve requests using established support processes and escalation procedures.
- Assist users with Microsoft 365 technologies and desktop support issues.
- Support mobility solutions and endpoint management technologies.
- Contribute feedback to improve Service Desk processes, procedures and documentation.
- Deliver a high standard of customer service in a fast-paced support environment.

Skills & Experience

- Microsoft Exchange




- Active Directory
- Microsoft Windows desktop and tablet operating systems
- Microsoft 365 suite
- Citrix environments
- Data networking and communications
- Service Desk platforms such as Ivanti or similar
- Call centre technologies such as Amazon Connect or similar

Highly Regarded

- Experience with Microsoft Intune Company Portal.
- Experience supporting RSA SecurID tokens.
- Experience supporting iPhone and iPad devices.

About You

- Customer-focused and committed to service excellence.
- A quick learner who adapts easily to new technologies and processes.
- Proactive, self-motivated and dependable.
- Analytical and methodical in your approach to problem solving.
- Comfortable working within a collaborative team environment.
- Detail-oriented with strong organisational skills.

What's on Offer?

- Long-term contract opportunity through to April 2027.
- Potential 12-month extension.
- Brisbane CBD location.
- Hybrid working arrangements following induction and onboarding.
- Opportunity to work with modern enterprise technologies in a supportive ICT team.

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📌 Service Desk Officer (Queensland)
🏢 Whizdom
📍 Queensland