M365 Cloud Support Team Lead | $150k–$170k + Super | Canberra | Start ASAP

Our client is an Australian-owned sovereign technology and cyber security business delivering secure cloud, modern workplace and managed services for government, critical infrastructure and regulated organisations. Based in Canberra, they have built their reputation supporting complex and sensitive customer environments and are now in a strategic growth phase — building the next generation of secure Microsoft cloud services.

The role

This is not a traditional support position. You will design, deliver and continuously improve secure Microsoft 365, endpoint, identity and security environments for customers who demand more than standard managed services. A core part of the brief is using AI and automation to transform how the service desk and service delivery operates — reducing manual effort, improving response times and driving real cost optimisation across the business.

You will be hands-on technically but think strategically. You will own platforms, mentor engineers, set standards and help build a repeatable, scalable managed service model.

What you will be doing

- Designing, implementing and improving secure Modern Workplace environments across Microsoft 365, Intune, Entra ID, Autopilot and Microsoft Defender
- Identifying and implementing AI-driven automation within service desk and service delivery practices to reduce cost and manual effort
- Building automation workflows using Power Automate, Azure Automation,



Copilot Studio or equivalent tools
- Owning identity and access security controls including MFA, Conditional Access, device compliance and privilege management
- Acting as the technical escalation point for complex issues — root-cause analysis and long-term fixes, not band-aids
- Developing technical standards, runbooks, configuration baselines and best-practice guidance
- Producing clear customer-facing insights and roadmap recommendations
- Mentoring engineers and contributing to a high-performance engineering culture

What we are looking for

- Hands-on experience across Microsoft 365, Intune, Entra ID, Autopilot and Microsoft Defender
- Demonstrated delivery of secure Contemporary Workplace environments in complex or regulated settings
- Experience implementing MFA, Conditional Access, device compliance and identity governance
- Proven ability to implement AI-driven or scripted automation in managed services or service desk environments
- Strong communication skills — able to translate technical risk into plain business language
- Australian Citizenship or Permanent Residency
- Microsoft certifications: MS-102, MD-102, SC-300, SC-200, AZ-500 or equivalent
- ITIL or equivalent service management certification
- Experience in government, regulated industry or critical infrastructure environments
- Current Baseline security clearance or eligibility to obtain one

The offer

Start: ASAP

Location: Canberra (flexible / hybrid working available)

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📌 Cloud Support Team Lead (Canberra)
🏢 Contractor Central
📍 Canberra