Full Time | Company Vehicle | Above Award Wages | Performance Bonuses | Overtime Available
Monthly Team Catch-Ups | Outstanding Culture | Career Progression | Great Bonus Structure
Are you an experienced HVAC Service Technician looking to join a company that genuinely values its people?
At Coop Group Pty Ltd, we're one of Melbourne's fastest-growing heating, cooling and electrical companies. We've built our reputation on quality workmanship, exceptional customer service, and creating a workplace where our team enjoys coming to work.
We're looking for a motivated technician who takes pride in their work, enjoys working with customers, and wants to be part of a supportive, high-performing team.
About the Role
You'll be trusted to diagnose faults, provide professional advice to customers, and build quotations on-site using an iPad. You'll present repair and replacement options, answer customer questions, and help them choose the best solution for their home.
You'll be attending residential and light commercial sites carrying out:
- Fault finding and diagnostics.
- Repairs to split systems, ducted reverse cycle systems, gas ducted heaters and evaporative coolers.
- Preventative maintenance and servicing.
- Warranty repairs.
- Preparing professional quotations on-site using an iPad.
- Presenting multiple repair and replacement options to customers.
- Explaining recommendations clearly and honestly.
- Completing ServiceTitan job notes and reports.
This role suits someone who enjoys dealing with people just as much as working on air conditioning systems.
What We're Looking For
Essential
- Minimum 6 years' HVAC service experience.
- Refrigerant Handling Licence.
- ARCtick Licence.
- Current Driver's Licence.
- Strong fault-finding and diagnostic skills.
- Excellent communication and customer service skills.
- Ability to explain technical information in simple terms.
- Confidence presenting repair and replacement options to customers.
- Ability to work independently.
- Pride in workmanship and presentation.
Highly Regarded
- Restricted Electrical Licence.
- Gas Type A Servicing Registration.
- Experience using ServiceTitan or similar job management software.
What You'll Receive
- Excellent above-award wages.
- Earn bonuses for converting replacement opportunities while helping customers choose the right solution.
- Fully maintained company vehicle.
- Fuel card.
- Company phone and iPad.
- Uniform supplied.
- Ongoing manufacturer training.
- Monthly team catch-ups and activities.
- Supportive management team.
- Modern systems and processes.
- Stable, full-time employment.
- Genuine opportunities for career progression as the business continues to grow.
Why Join Coop Group?
We're not just another HVAC company.
We're building a business where our people can build long-term careers. We invest heavily in training, systems and technology so our technicians can focus on what they do best.
You'll work alongside a great crew who genuinely care about each other, have the latest tools and technology at your fingertips, and be trusted to make decisions while delivering an outstanding customer experience.
Our Expectations
We're looking for someone who:
- Turns up on time and is reliable.
- Has exceptional customer communication skills.
- Is confident speaking with homeowners and presenting solutions.
- Takes pride in every job.
- Looks after their vehicle and tools.
- Wants to continue learning and improving.
- Works well within a team.
- Represents the Coop Group brand professionally at all times.
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📌 Experienced HVAC Service Technician (Williamstown)
🏢 CoopAir Heating and Cooling
📍 Williamstown
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