Belconnen Way Hotel & Serviced Apartments is seeking an experienced and enthusiastic Casual Receptionist to join our friendly team.

This position is ideal for a mature-aged candidate who enjoys working in a fast-paced environment, has excellent customer service skills, and is confident learning recent systems and technology.

About the Role

This is a casual position with shifts rostered to meet the operational requirements of the hotel. Applicants must be available for some weekday morning shifts commencing at 7:30am, weekday afternoons from 12 - 5pm with the flexibility to work evening, and weekend shifts when required.

Key Responsibilities

- Welcoming guests and providing exceptional customer service.

- Managing guest check-ins and check-outs efficiently.

- Handling guest enquiries and resolving complaints with a calm, professional, and positive approach.

- Operating the hotel switchboard and maintaining excellent telephone etiquette.

- Communicating effectively between Reception, Housekeeping, and Maintenance departments.

- Coordinating and delegating housekeeping room allocations and daily requirements.

- Monitoring stock levels and reporting replenishment needs.

- Assisting with sales and upselling room types and hotel services.

- Performing general administration duties to support the General Manager during business hours.

- Maintaining accurate guest records and processing payments.

- Balancing and reconciling the reception cash till and EFTPOS transactions.

- Processing guest payments, and daily receipts accurately.





- Completing basic front office accounting duties and maintaining accurate financial records.

- Being accountable for your shift, ensuring all transactions, reports, and procedures are completed correctly before handover.

- Preparing an accurate shift handover for the incoming receptionist.

- Maintaining a tidy, organised, and professional reception area at all times.

Essential Requirements

- Previous experience working on a busy reception desk.

- Outstanding customer service and communication skills.

- Strong organisational and multitasking abilities.

- Ability to work independently and as part of a team.

- Reliable, punctual, and professionally presented.

- Confidence using computers and learning new software systems.

- Ability to remain calm under pressure while delivering exceptional guest service.

Desirable Skills

- Previous experience using a Property Management System (PMS), particularly RMS, will be highly regarded.

- Experience in hospitality, accommodation, or hotel reception.

- Sales experience with the ability to confidently upsell rooms and hotel services.

What We Offer

- Immediate start.

- Supportive and friendly work environment.

- Ongoing training and development.

- Varied and rewarding work in a well-established hotel.

- Opportunity to develop your hospitality and administration skills.

If you are an organised, motivated, and customer-focused professional looking for a rewarding role in the hospitality industry, we would love to hear from you.

Apply now with your current resume and a brief cover letter outlining your relevant experience.

📌 Hotel Receptionist (Hawker)
🏢 Belconnen Way Hotel
📍 Hawker