About Us

We are a global retail leader driven by a solid, supportive, and inclusive culture. In our HR Shared Services team, we believe that taking care of our business starts with taking care of our people. We value empathy, collaboration, and open communication, creating an environment where everyone feels heard and supported.

The Role

As our HR Shared Services Specialist, you'll be the warm, trusted first point of contact for team members across Australia and our Global Buying Offices. You will guide colleagues through HR policies, benefits, leave, and workplace systems with care, accuracy, and clear communication.

Key Responsibilities

- Support & Guide: Respond to inquiries via phone and email regarding HR policies, leave, and benefits, ensuring every interaction is warm, helpful, and confidential.
- System Operations: Process HR system transactions accurately and guide managers and associates through HR tools and self-service options.
- Listen & Resolve: Ask thoughtful questions to understand underlying needs and collaborate with HR Business Partners or Specialists to resolve complex cases.
- Team Collaboration: Support daily schedule adherence, track service metrics, and share ideas to continuously improve team performance and employee experience.





What We're Looking For

- Empathetic Communication: Excellent verbal and written skills with a knack for building rapport and managing sensitive topics with discretion.
- Team-First Mindset: A collaborative spirit who thrives in a close-knit environment and loves helping others succeed.
- Organisation & Agility: Strong time-management skills, high attention to detail, and the ability to adapt gracefully in a fast-paced setting.
- HR & Tech Foundation: Knowledge of HR processes and legislation, proficiency in Microsoft Office, and experience with HR systems (ServiceNow or HCM platforms are a plus).

Why Join Us?

Enjoy a positive, inclusive workplace culture in Mascot, NSW, where your empathy, support, and dedication directly enhance the employee experience every day. Ready to make a difference? Apply today and send your resume to [email protected] with a cover letter explaining why you are suitable for the role - WHV welcome to apply!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

📌 HR Admin (Mascot)
🏢 Randstad - Business Support
📍 Mascot