As a premier global carrier and a cornerstone member of the SkyTeam Alliance, China Eastern Airlines operates a world-class network headquartered in Shanghai. We maintain a robust and expanding presence across Oceania, serving as a vital link between major regional hubs and key international destinations.

In line with our global growth, we have recently expanded our network with the milestone Shanghai–Auckland–Buenos Aires route, seamlessly connecting Asia and Oceania to South America.

Our commitment to high-frequency connectivity is demonstrated by our extensive regional network, which scales up to 72 direct weekly flights during peak periods. We pride ourselves on operational reliability, premium service, and providing our passengers with unparalleled flexibility across our growing number of key international routes.

As a premier global carrier and a cornerstone member of the SkyTeam Alliance, China Eastern Airlines operates a world-class network headquartered in Shanghai. We maintain a robust and expanding presence across Oceania, serving as a vital link between major regional hubs and key international destinations.

In line with our global growth, we have recently expanded our network with the milestone Shanghai–Auckland–Buenos Aires route, seamlessly connecting Asia and Oceania to South America.

Our commitment to high-frequency connectivity is demonstrated by our extensive regional network, which scales up to 72 direct weekly flights during peak periods.



We pride ourselves on operational reliability, premium service, and providing our passengers with unparalleled flexibility across our growing number of key international routes.

The Opportunity

We are currently seeking a dedicated Customer Service Officer to join our Ground Operations team at Brisbane International Airport. This role is central to ensuring seamless day-to-day airport operations and delivering high-quality service to our passengers.

Location: Brisbane International Airport Office, QLD 4008

Key Responsibilities

- Coordinate daily inbound and outbound flight operations and cargo operations.
- Complete daily pre/post flight statistics and monthly reports.
- Handle enquiries related to luggage mishandling, luggage classification and split, settlement of luggage irregularity, etc.
- Respond to and resolve customer complaints.
- Perform other relevant tasks assigned by the superior.

Skills and Experience

- Proven working experience within the aviation or travel industry is required.
- Full bilingual proficiency in qualified English and Chinese (listening, speaking, reading, and writing).
- Basic knowledge of GDS is a distinct advantage.
- Competency in Microsoft Office applications (Outlook, Excel, and Word).
- Minimum of a Bachelor’s degree or equivalent qualification.
- Display a pleasant and professional personality.

All candidates must hold valid, unrestricted rights to work in Australia.

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📌 Customer Service Officer (Queensland)
🏢 China Eastern Airlines
📍 Queensland