Family Violence Intake and Assessment Practitioner (SR0068)

- Salary packaging, gifted leave at Christmas and Easter

Flexible and supportive team environment

About the Role

The Family Violence Intake and Assessment Practitioner provides specialist intake, assessment and support to individuals and families experiencing family violence or requiring support with child and family wellbeing. Working within The Orange Door, you will assess risk, respond to client needs and connect people with the right services to improve safety, wellbeing and outcomes.

Working as part of a multidisciplinary team, you will deliver person-centred, trauma-informed support and contribute to coordinated responses for women, children, families and people using violence.

Key Responsibilities

Deliver screening, intake, triage, risk assessment and crisis responses for people accessing the service.

Develop service plans and provide coordinated referrals to appropriate support services

Assess and prioritise risk and safety needs for women, children and families experiencing family violence

Work collaboratively with multidisciplinary practitioners to support integrated service responses

Participate in case conferences, consultation and coordinated care planning

Support clients to navigate the broader service system and access the services they require

Apply contemporary risk assessment frameworks and practice guidance in all aspects of service delivery

Maintain accurate client records, case notes and data within the client management system

Contribute to continuous improvement, reflective practice and professional development activities

About you

Tertiary qualification in Social Work, Psychology or a related discipline in line with Recommendation 209 requirements

Experience working within family violence, child and family services, community services or a related sector

Strong understanding of family violence risk assessment, safety planning and service delivery frameworks

Knowledge of referral pathways and support services for women, children and families experiencing family violence

Understanding of Best Interests Principles and child-centred practice

Ability to work effectively within a multidisciplinary team environment

Strong communication, engagement and relationship-building skills

Current driver’s license

Commitment to social justice and alignment with the mission and values of GSANZ





Family Violence Minimum Mandatory Qualifications under Recommendation 209

As per the minimum mandatory qualifications requirements via mandatory-minimum-qualifications-specialist-family-violence-practitioners

All candidates wishing to apply for this role must be able to demonstrate that they:

- are considered EXEMPT under the policy OR
- hold a Bachelor of Social Work or other equivalent qualification OR
- have minimum 5 years relevant professional experience, OR a related qualification as per the mandatory minimum qualification requirements. OR
- hold significant cultural knowledge and experience or lived experience, and have faced barriers to educational pathways

Please note that candidates wishing to enter the specialist family violence workforce via a related qualification or 5 years related professional experience pathway, OR the significant cultural knowledge and experience or lived experience pathways will be required to work towards an equivalent qualification within specified timeframes (as per the mandatory minimum qualifications policy). If you believe these pathways may apply to you and would like more information, please don’t hesitate to contact ***********@goodshep.org.au to discuss this further.

Salary packaging – up to $15,900 in tax-free pay per year, plus entertainment up to $2,650

4 days gifted leave at Christmas and Easter (pro rata)

Up to 100 hours of paid study leave (where relevant to role)

Employee Assistance Program, a free and confidential counselling service

About Us

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing. We aim to provide place-based,



people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

Good Shepherd Australia Recent Zealand (GSANZ) respects the dignity of all people, draws strength from, and celebrates the diversity of our community. At GSANZ, we strive for an inclusive culture where all identities feel safe and that they belong. We welcome and actively seek applications from Aboriginal and Torres Strait Islander people, people of all sexual orientations and gender expressions and identities, people with disability, and culturally and racially marginalised people. Each person’s individual decision regarding disclosure will be fully respected.

Applications are considered as they are received. APPLICATIONS CLOSE: 19th August 2026

To view the position description, please visit

We recognise that applicants may hesitate to disclose their need for adjustments during recruitment due to concerns about discrimination. To address this, Good Shepherd asks all candidates about any required accommodations, with the intention of minimizing any sense of exclusion or discomfort associated with requesting adjustments.

Good Shepherd believes in genuine inclusive practice and employment and will therefore offer job customisation to meet the varying needs of diverse candidates.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.

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📌 Family Violence Intake and Assessment Practitioner (Hastings)
🏢 Good Shepherd
📍 Hastings