Electrical Engineer / PLC Specialist
Technical Support with SIEMENS PLC’s
Support Engineer
Service Desk

Location:Braeside, VIC
Shifts:6am – 2pm / 7am – 3pm / 8am – 4pm (depending on European daylight savings)

Are you a self motivated Technical Support Engineer, with SIEMENS PLC experience, looking for something new? Then this could be the role for you! We’re seeking applications from Electrical Engineers, PLC Programmers and Level 2 Technical Support professionals who are looking for an opportunity to further theirskills or try something new!

Our client are a provider of Mechanical and Electrical maintenance services to automation equipment installed in medium and large warehouses and distribution centres. The great thing about this role, you DON’T need previous automation experience, just a solid understanding of PLC’s (Siemens Preferred) and,a positive, can do attitude, with strong interpersonalskills.

About the Role
In this role, you will form part of an existing Technical Support / Service Deskteam, working in our customers head office, responsible for providing remote support to onsite technicians and customers, when it comes to troubleshooting their onsite automated logistics equipment, specifically the PLC element of the system.





The role is an office based role and will see you working with a range of customers in Australia and other international English speaking countries.It will require you to communicate effective over the phone during breakdown situations to support the customer with troubleshooting and detailed fault finding to understand the root cause of the problem.

Key Responsibilities

- Handle support requests from Service Desk and forward support requests to the appropriate department if the root cause lies elsewhere.
- Restore service by resolving the root cause or applying a workaround
- Create tickets / incidentreports in relevant support systems and log information concisely and accurately.
- Escalate to the development department if 2nd level support cannot resolve the issue
- Continuously monitor open support requests and initiate countermeasures for delays
- Proactively request customer information as part of the service agreement
- Make configuration and software adjustments as part of Problem Management

Skills and Experience Required

- Excellent knowledge ofPLCs (SIEMENS experience preferred)
- Excellent English skills (German is desirable)
- A basicunderstanding of warehouse logistics processes / how a warehouse / goods in & out environment operates.
- Strong written attention to detail.
- Proactive communicator with the ability to stay patient.
- Resilience in high stress scenarios.
- Ability to pass a medium functional assessment and, drug & alcohol screen
- Either an Electrical trade or Electrical Engineering background will be highly regarded.

What’s in it for you?

- Full training,development and structured onboarding provided from Day 1
- In office parking
- Company uniform
- 10 x work from home days per month
- Long term growth opportunities – current incumbent is stepping into a new role.

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