After a meticulous multi-year restoration, The Queenscliff Hotel has reopened as the Bellarine Peninsula's premier boutique luxury destination. This 1888 Queen Anne-style masterpiece—featuring a restored turreted viewing tower and 12 bespoke marble suites—perfectly fuses heritage grandeur with contemporary refinement.

We are seeking a hotel operations professional to match this architectural excellence with a world-class guest experience.

The Role

You will lead the guest journey, ensuring the service matches the high-end revival of our suites and food and beverage offerings:

- Operational Oversight: Manage daily reservations, check-ins, and guest billing with precision.

- Guest Experience: Act as the primary face of the hotel, delivering personalized service and managing guest relations.

- Collaboration: Partner with housekeeping and culinary teams to ensure seamless operations across the property.

About You

- Proven Leader:



Experience in a supervisory role within high-end boutique or luxury hotels.

- Detail-Oriented: A passion for "old-school luxe" and the nuances of heritage property management.

- Tech Savvy: Proficient in Hotel PMS and reservation systems.

- Communicator: Polished, qualified, and capable of engaging a discerning clientele.

Why Join Us?

- Unique Environment: Work in a landmark designed by the architects of the State Library of Victoria.

- Growth: Be part of a foundational team as we expand to include an onsite luxury bathhouse and spa.

- Coastal Lifestyle: Located in the heart of historic Queenscliff, overlooking Port Phillip Bay.

- Competitive Package: Excellent salary and the chance to shape the culture of a landmark revival.

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📌 Guest Services Agent (Queenscliff)
🏢 Queenscliff Hotel Victoria
📍 Queenscliff