Join the team at Australia and Recent Zealand's top fashion e-commerce site to act as the primary contact for shopper inquiries. You will manage communication across phone, email, and messaging channels to ensure every customer receives high-quality support.
Key facts
- Location: Sydney CBD
- Engagement: Casual
- Team: Customer Service
What you'll do
- Handle customer questions, complaints, and concerns through multiple digital and voice channels.
- Provide information regarding products and order status to assist with the shopping journey.
- Follow up on open inquiries to ensure all customer needs are fully addressed.
- Participate in ongoing training and team initiatives to maintain deep knowledge of company processes.
Requirements
- Strong verbal and written communication skills for professional interaction.
- Ability to prioritize customer satisfaction with an empathetic and positive approach.
- Proven capability to resolve complaints and find effective solutions to problems.
- Capacity to multitask and manage time efficiently in a busy environment.
- History of meeting or exceeding performance metrics like CSAT, productivity, and quality.
- Flexibility to work a schedule that includes holidays and weekends.
- Interest in fashion and current industry trends.
- Basic computer literacy and comfort navigating various software platforms.
Nice to have
- Experience using Zendesk.
Skills & tools
- Zendesk
- Phone, email, and messaging support platforms
#J-18808-Ljbffr
📌 Customer Service Representative (New South Wales)
🏢 The Iconic
📍 New South Wales
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