IAM Service Delivery Manager

? Location: Brisbane

? Employment Type: Full-Time

? Experience: 10+ Years (5+ years in IAM Service Delivery/Leadership roles preferred)

? Eligibility: Australian Permanent Residents & Citizens Only

About the Role

We are seeking an experienced IAM Service Delivery Manager to lead the delivery, governance, and continuous improvement of enterprise Identity & Access Management (IAM) services. This role is responsible for ensuring operational excellence, service performance, stakeholder engagement, compliance, and modernization initiatives while driving secure and reliable IAM operations across a large enterprise environment.

Key Responsibilities

- Lead end-to-end IAM service delivery, governance, and operational performance.
- Ensure SLA compliance, service quality, and continual service improvement.
- Drive operational excellence through automation, process optimization, and innovation.
- Manage stakeholder relationships across business and technology teams.
- Oversee risk management, security compliance, audit readiness, and governance activities.
- Support IAM transformation programs and technology modernization initiatives.
- Develop service dashboards, reporting metrics, KPIs, and improvement plans.
- Ensure services align with enterprise security standards, policies, and operational processes.
- Provide leadership to engineering and operational teams while fostering collaboration and continuous improvement.

Required Skills & Experience

- 10+ years of experience in enterprise IT or Cyber Security environments,



with significant experience in IAM Service Delivery or Operations.
- Strong knowledge of Identity & Access Management (IAM) principles and technologies.
- Experience managing enterprise service delivery, governance, SLA management, and stakeholder engagement.
- Strong understanding of Cyber Security Governance, Risk, Compliance, and Audit processes.
- Experience driving automation, operational excellence, and service improvement initiatives.
- Exposure to enterprise architecture, modernization programs, and digital transformation initiatives.
- Excellent leadership, communication, and customer engagement skills.
- Robust analytical, reporting, and problem-solving capabilities.

Technical Skills

- Identity & Access Management (IAM)
- Cyber Security Governance
- IT Service Management (ITIL)
- Service Delivery & SLA Management
- Automation & Process Improvement
- Operational Excellence
- Compliance & Risk Management
- Reporting & Service Metrics
- Enterprise Architecture
- Technology Modernization Programs

Preferred Certifications

- ITIL Foundation or Higher
- Microsoft Security Certifications
- CyberArk
- Saviynt
- Microsoft Azure
- Cloud Security Certifications (AWS/Azure/GCP)
- Agile/Scrum Certifications
- AI or Automation-related Certifications

Key Deliverables

- Service governance and executive reporting
- SLA and operational performance management
- Risk, compliance, and audit management
- Technology roadmap recommendations
- Continuous improvement and automation initiatives
- Customer and stakeholder engagement
- Operational excellence and service modernization

📌 IAM Service Delivery Manager (Australia)
🏢 The HR Ally
📍 Australia