Contract: 8 weeks We are seeking an experienced Level 2 Microsoft 365 Support Engineer for an eight-week contract within a large university environment. Acting as an escalation point for university staff and the Service Desk, you will take ownership of complex Microsoft 365 incidents and service requests. This role requires strong technical troubleshooting skills, hands-on M365 administration experience and a qualified, user-focused approach. Key responsibilities
Act as a Level 2 escalation point for Microsoft 365 support issues.
Troubleshoot issues across Outlook, Exchange Online, Teams, SharePoint and OneDrive.
Perform Microsoft 365 user, licence, mailbox, permissions and access administration.
Support identity and access issues across Entra ID and Active Directory.
Investigate incidents and manage service requests through ServiceNow.
Take ownership of issues through to resolution, escalating when required.
Maintain clear ticket notes, technical documentation and knowledge articles.
Identify recurring issues and contribute to problem management activities.
Provide professional technical support to staff across different business areas.
Skills and experience
Ideally six or more years of experience in IT support or systems administration.
Strong Level 2 Microsoft 365 troubleshooting and administration experience.
Proven experience operating as an escalation point within a large organisation.
Hands-on experience with Exchange Online, Teams, SharePoint and OneDrive.
Experience with Entra ID, Active Directory, user access and licence administration.
Strong ServiceNow incident and service request management experience.
Excellent communication, customer service and stakeholder management skills.
Ability to work independently and become productive quickly.
Experience within a university or similarly complex environment is advantageous. This is an excellent short-term opportunity for an experienced Microsoft 365 support professional who is available immediately and comfortable working in a fast-paced enterprise environment.
📌 Information Technology Support Specialist (Australia)
🏢 Umbrella Club
📍 Australia
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