Albury (open to Canberra & Melbourne applicants) | Full time | Reports to COO About COSOL

COSOL is a 25-year-old, ASX-listed asset management consulting and technology firm working across mining, oil & gas, utilities, water, energy, and transport. We combine deep consulting expertise with leading platforms like IBM Maximo, SAP, and Hitachi to deliver 360° asset management solutions.

About the Role The Infrastructure Support Manager leads COSOL's infrastructure support function, ensuring the reliable delivery, performance, and security of IT infrastructure services across internal operations and client environments. This role combines technical leadership with people management, overseeing a team of infrastructure and support specialists to deliver high-quality, responsive, proactive support.

You'll work closely with capability leads, delivery, technical, and commercial teams to maintain service standards, manage incidents, and contribute to infrastructure strategy and continuous improvement.

This role is based in Albury, with strong consideration also given to candidates based in Canberra or Melbourne. What You'll Do

Infrastructure Management & Operations

Oversee the day-to-day operation, maintenance, and performance of infrastructure environments — servers, networks, storage, cloud platforms, AI tools, and end-user systems

Lead the planning and execution of infrastructure upgrades, migrations, patches, and deployments

Maintain accurate infrastructure documentation, asset registers, and configuration records

Monitor infrastructure health and capacity, identifying and addressing risks before they impact operations

Evaluate and recommend infrastructure solutions that align with business needs and technology direction

Support Services & Service Delivery

Manage the delivery of IT support services across internal teams and client environments

Ensure support requests, incidents, and escalations are triaged, prioritised, and resolved within agreed timeframes

Own and maintain service management processes including incident, problem, change,



and request management

Develop and monitor SLAs and key performance metrics, reporting regularly to leadership

Identify recurring issues and lead root cause analysis to reduce repeat incidents and drive service improvement

Client Engagement

Act as a key point of contact for clients on infrastructure and support matters, maintaining strong working relationships

Communicate clearly with clients on service performance, incidents, and planned maintenance activities

Identify opportunities to improve or expand infrastructure support services for clients

Manage client expectations and ensure issues are resolved to a satisfactory standard

Security & Compliance

Ensure infrastructure environments are managed in line with COSOL's information security obligations, including ISO 27001 requirements

Contribute to security risk assessments, vulnerability management, and remediation activities

Ensure access controls, backup procedures, and disaster recovery practices are in place and tested regularly

Support internal and external audits and ensure findings are actioned within agreed timeframes

Strategy & Continuous Improvement

Contribute to the development of COSOL's infrastructure roadmap and technology strategy

Identify opportunities to improve infrastructure efficiency, resilience, and cost-effectiveness

Stay current with emerging technologies, vendor developments, and industry best practice

Lead or contribute to infrastructure-related projects and initiatives What You'll Bring

Tertiary qualification in IT, computer science, engineering, or a related discipline

Demonstrated experience in an infrastructure management or senior technical role, with exposure to people leadership

Strong technical knowledge across on-premise, cloud, networking, and end-user computing

Experience managing IT support functions/service desk operations, including SLA management

Familiarity with ITIL or equivalent service management frameworks

Experience with ISO 27001 or similar security frameworks (desirable)

Relevant technical certifications — Microsoft, Cisco, AWS, or equivalent (desirable)

📌 Infrastructure Support Manager (Canberra)
🏢 Cosol
📍 Canberra