Are you a proven claims leader with extensive Personal Accident or Injury claims experience? Do you enjoy developing high-performing teams while driving operational excellence and delivering exceptional service?

We're recruiting an experienced Claims Manager to lead a specialist Personal Accident Claims function for a growing insurance organisation. This is a leadership opportunity where you'll have the autonomy to influence claims strategy, mentor a talented team and continuously improve the claims experience for brokers and customers.

The Opportunity

This is a pivotal leadership role responsible for the overall performance of the Personal Accident Claims portfolio. You'll lead a team of technical claims professionals, oversee complex claims, strengthen governance and compliance, and identify opportunities to improve processes, reporting and customer outcomes.

Working closely with senior leadership and cross-functional teams, you'll play an important role in ensuring the claims function operates efficiently while delivering fair, commercially sound and customer-focused outcomes.

- Lead and develop a high-performing Personal Accident Claims team.
- Oversee the end-to-end claims function, ensuring quality, compliance and service excellence.
- Provide technical guidance on complex Personal Accident and Injury claims.
- Build strong relationships with brokers, insurers and key stakeholders.
- Drive process improvements and enhance claims performance.
- Monitor reporting, KPIs and portfolio performance.
- Ensure strong governance,



reserving and regulatory compliance.
- Manage external providers and contribute to ongoing business improvement initiatives.

About You

You'll be an experienced insurance professional who combines strong technical capability with a cooperative leadership style.

- 5+ years’ experience managing Personal Accident, Injury or Accident & Sickness claims.
- Proven experience leading and developing high-performing claims teams.
- Strong technical knowledge of claims management, governance and regulatory requirements.
- A track record of improving claims outcomes, operational performance and processes.
- Excellent stakeholder management skills with a collaborative approach.
- Strong analytical and commercial decision‑making capability.
- A proactive mindset focused on coaching, continuous improvement and team engagement.
- Experience supporting a major claims system or technology migration would be highly regarded.

What's on Offer

- Salary of $150,000 + Super.
- Hybrid working arrangement based in Sydney.
- A genuine leadership opportunity with scope to influence strategy and drive change.
- A collaborative, supportive culture that values initiative and innovation.
- The opportunity to work with experienced industry professionals and continue building your leadership career.

If you're looking for a role where you can combine technical expertise, people leadership and strategic thinking, we'd love to hear from you. For any specific questions, please contact Stephanie on ***email_hidden***.

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📌 Claims Manager (New South Wales)
🏢 Smaart Recruitment
📍 New South Wales