ICCONS is an exciting construction products provider, dedicated to supplying a broad range of innovative product systems and services. Working with global partners, ICCONS® offer the latest technology in construction fastening systems, installation tooling and accessories.

Motivated Culture

ICCONS® management empowers its people to contribute tangibly to the job at hand elevating their sense of ownership that breeds solidarity through collaboration.

All for one, One for all!

ICCONS® is a team, we never leave one of our own behind. We strongly discourage selfishness and reward those who promote team cohesion and success.

Grow with the help of ICCONS

At ICCONS® we strongly believe that your growth is our growth.

Overview

In this role, you will form part of ICCONS Sales Support team contributing first-hand to achieving ICCONS sales and service targets, managing customer enquiries and ensuring smooth order processing. This position requires solid organizational skills, attention to detail and excellent communication abilities to assist and support the efficient operation of the Customer Service department.

Key Responsibilities

- Sales Support: Assist in preparing quotes, proposals and sales presentations for clients.
- Order Processing: Process customer orders promptly and accurately, ensuring that all relevant information is complete and correct.
- Customer Communication:



Respond to customer enquiries, requests, and complaints in a timely and qualified manner.
- Local Pick-ups: Assist local customers during designated pick-up hours.
- Team Collaboration: Collaborate closely with colleagues from all departments, and actively participate in team meetings, training sessions, and other relevant activities.

Skills

- Proven experience in sales or customer service, with a track record of meeting or exceeding sales targets.
- Excellent communication and interpersonal skills, with the ability to build rapport and maintain relationships at all levels.
- Proficient in English and the ability to remain effective under pressure.
- SAP experience preferred.
- Strong professional drive, initiative and sense of urgency.
- Confident selling and upselling ability.
- Strong organisational skills, with the ability to multi task.
- Results-driven approach, with a focus on delivering measurable outcomes.
- Strong IT capability, including advanced efficiency in Microsoft Excel.

Why Join Us

- Opportunity to join a high-performing group with an excellent team culture.
- Competitive salary.
- Dynamic and collaborative work environment.
- Opportunity for professional growth and development.
- See your impact directly contributing to the success of the company.

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📌 Customer & Sales Support (Dandenong)
🏢 ICCONS
📍 Dandenong