Company Description Express Freight Brokers is a family-owned freight brokerage established in 2006, delivering tailored national and international freight solutions. The company is built on long-term relationships, trust, and a strong customer-first service ethos.
With decades of industry experience, Express Freight Brokers simplifies complex logistics and offers reliable brokerage services for businesses of all sizes. The team provides personalised support to clients across Australia and overseas, focusing on efficient, dependable transport outcomes for every shipment.
Position DescriptionInternal Sales Executive
Location: Melbourne (northern Suburbs) Or Queensland (southern Gold Coast)
Reports To: Sales Manager / Director
About the Role The Internal Sales Executive plays a key role in driving business growth by generating new revenue while strengthening relationships with our existing customers. This role combines proactive business development with account management, ensuring clients receive exceptional service while identifying opportunities to expand their freight and logistics solutions.
The successful candidate will be commercially driven, customer-focused, and motivated by achieving sales targets while delivering outstanding customer experiences.
Key ResponsibilitiesNew Business Development
- Generate new sales opportunities through outbound calls, referrals, networking and lead generation.
- Identify and qualify prospective customers across a range of industries.
- Prepare and present freight and logistics solutions tailored to customer requirements.
- Convert qualified leads into long-term business partnerships.
- Maintain an active sales pipeline within the CRM system.
- Meet and exceed monthly and annual revenue targets.
Account Management
- Develop strong relationships with existing customers to maximise retention.
- Conduct regular account reviews to identify growth opportunities.
- Increase customer spend through cross-selling and upselling additional services.
- Ensure customer expectations are consistently exceeded through proactive communication.
- Resolve customer enquiries and coordinate with operations to deliver outstanding service.
Customer Service & Relationship Management
- Become a trusted advisor by understanding each customer's logistics challenges.
- Respond promptly to customer requests and quotations.
- Maintain regular communication with customers regarding service performance and continuous improvement initiatives.
- Work closely with operations and carrier partners to ensure customer satisfaction.
Sales Administration
- Prepare quotations, proposals and customer presentations.
- Maintain accurate customer records and sales activity in the CRM.
- Produce weekly sales activity and pipeline reports.
- Monitor market trends and competitor activity.
Key Performance Indicators (KPIs)
- New revenue generated.
- Gross profit achieved.
- New customer acquisition.
- Existing customer revenue growth.
- Customer retention.
- Sales pipeline value.
- Number of customer meetings and calls completed.
- Quote conversion rate.
- Customer satisfaction.
Skills & Experience
- Previous experience in internal sales, business development or account management.
- Experience within transport, freight, logistics or supply chain (preferred).
- Strong communication and relationship-building skills.
- Excellent negotiation and closing abilities.
- High level of organisation and time management.
- Ability to work autonomously while contributing to a team environment.
- Experience using CRM systems and Microsoft Office.
Personal Attributes
- Results-driven with a strong commercial mindset.
- Self-motivated and proactive.
- Excellent problem-solving skills.
- Professional and confident communicator.
- Customer-first attitude.
- Resilient and adaptable in a fast-paced setting.
- Strong attention to detail.
What Success Looks Like
- Consistently exceeds new business revenue targets.
- Grows existing customer spend through proactive account management.
- Builds long-term customer relationships based on trust and service excellence.
- Maintains a healthy sales pipeline with consistent conversion rates.
- Contributes to the continued growth and reputation of the business through exceptional customer service and continuous improvement initiatives.