ABOUT US

Family owned Dahlsens Family Companies has been operating since 1877 and is one of the largest independent suppliers of timber and building materials to many of the best home builders in Australia. We offer a family-feel culture and work workplace that sets us apart from others in the industry. We are part of a 70-site national group, including Dahlsens, Cairns Hardware and Nortruss with over one thousand trusted support team professionals, trade experts, drivers, and yards people. Dahlsens invest in our people, partners, and communities to make a positive and sustainable contribution.

Our people live and breathe the Dahlsens Values daily; Take Responsibility, Grow Together, Everyone Contributes.

145 years of experience, so we know what we are talking about…. keep reading if you are looking for big things.

ABOUT THE ROLE

- Myrtleford – Victoria
- Full-time permanent opportunity + attractive hourly rate + super + working with an awesome team
- Free uniform and safety boots reimbursement provided up to $120.00
- Be part of a 145 year old organisation that puts its people first and has their best interests at heart

At Dahlsens, we prioritise our customers more than anything else. As an Internal Sales Team Member at Dahlsens Mitre 10 Myrtleford, you will be the voice of Dahlsens Mitre 10, providing outstanding service to builders and retail customers who rely on us for quotes and orders. You will play a crucial part in overseeing the sales process from start to finish, ensuring seamless transactions and exceptional customer experiences. Reporting to the Branch Manager, you will be empowered to always act in the customers' best interests. Building robust relationships will be a core aspect of your role, allowing you to quickly establish a network of connections across our local builders, tradies and weekend DIYers, plus the broader Mitre 10 Myrtleford team.

This is a customer-facing, fast-paced role that suits someone who loves a chat, takes pride in accuracy and attention to detail, and brings a positive, can-do attitude every day.





RESPONSIBILITIES WILL INCLUDE

- Processing customer orders and quotes by phone, email and across the counter
- Preparing accurate quotations based on builders' plans, within set timeframes and in line with all Australian Standards (AS/NZS)
- Following up with builders to convert quotes to orders
- Monitoring orders and proactively communicating any delays to builders
- Reviewing invoices for accuracy and resolving any discrepancies
- Monitoring stock levels to ensure supply meets both trade and retail customer demand
- Cross-selling product ranges to builders and retail customers for a one-stop-shop approach
- Supporting our Account Managers and broader Mitre 10 Myrtleford team with quote preparation and customer service
- Negotiating with suppliers to source the best price and maximise sales opportunities and margins
- Assisting retail customers, DIYers and tradies at the counter with product enquiries and advice
- Reporting hazards, near misses and incidents promptly via Donesafe
- Living the 'Our Circle of Care' principles – See, Say, Listen, Stop – and looking out for the safety of yourself, your team, our customers and the community

QUALIFICATIONS AND SKILLS

- Understanding of the building process and/or knowledge of building materials and timber (preferred)
- Previous experience in an administration, sales or customer service role (preferred)
- Retail hardware or Mitre 10 counter experience (preferred)
- Current Forklift Licence (LF) (preferred)
- Strong background in delivering exceptional customer service to both trade and retail customers
- Clear and effective communication skills, both verbal and written




- Meticulous attention to detail and a high degree of accuracy
- Outstanding problem-solving ability and the initiative to find solutions
- Proficiency with IT systems, or a quick learner in adapting to new technology
- Enthusiastic and ambitious, with a strong desire to learn and build a long-term career with us
- A team player who is energetic, self-driven and committed to working safely every day

RECRUITMENT AGENCIES

We kindly ask that recruitment agencies do not contact us or any Dahlsens team member about this role. We're managing this recruitment directly and aren't seeking agency support at this time.

PERKS

- Take a day off on your birthday and still get paid for it.
- Be part of something robust, we really are growing together.
- Your contribution is valued and celebrated; the company culture lives this.
- An impressive 'Be Well' program supporting you and your wellbeing.
- Free Employee Assistance Program (EAP) for you and your family members.
- Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as Adidas, Woolworths, Coles, Ikea, Woolworths, Myer, Rebel Sports + more!
- Education Assistance Program - your development is important.
- Uniform provided so you can look the part when customer facing.
- Team member discounts may be available (T&C; may apply)
- Work with a great bunch of friendly people who want to see you succeed.

PLEASE NOTE

The successful applicant will be subject to a comprehensive reference and background checking prior to employment, including a National Police & Right to Work. We are an equal opportunity employer with a zero tolerance to Drugs and Alcohol in the workplace and we do conduct regular random workplace testing.

Only applicants with the Right to Work in Australia will be considered for this position.

If this sounds like the right job for you, and your skills and enthusiasm, click the 'Apply for this job' now and include your Resume and Covering Letter.

📌 Internal Sales Team Member (Myrtleford)
🏢 DAHLSENS BUILDING CENTRES
📍 Myrtleford