About the Company: JA Solar is a leading global manufacturer of high-performance solar products, committed to providing innovative solutions for renewable energy. Our mission is to promote sustainable energy and contribute to a greener future through advanced technology and exceptional customer service.

About the Role: The Utility Project Technical Support role is essential for ensuring the success of utility-scale solar projects. This position involves providing comprehensive technical support, managing warranty cases, conducting technical trainings, and delivering exceptional customer support.

Responsibilities: Utility Project Technical Support:

Provide comprehensive technical support for utility-scale solar projects from inception to completion.

Collaborate with project teams to ensure optimal system design, installation, and performance.

Conduct site visits and inspections as needed to address technical issues and ensure project success.

Warranty Case

Management

Efficiently manage warranty cases, including logging, tracking, and resolving issues in a timely manner.

Serve as the main point of contact for customers regarding warranty-related inquiries and claims.

Coordinate with internal teams to facilitate the resolution of warranty issues and ensure customer satisfaction.

Technical

Trainings

Develop and conduct technical training sessions for internal teams, customers, and partners.

Create training materials, presentations, and manuals to educate stakeholders on JA Solar products and solutions.

Stay updated on industry trends and product developments to deliver relevant and engaging training sessions.

Customer

Support

Provide technical assistance and guidance to customers on JA Solar products, installation, and troubleshooting.

Respond to customer inquiries and resolve technical issues effectively via email, phone, and in-person meetings.

Build and maintain strong relationships with customers to ensure their long-term satisfaction and loyalty.

Continuous

Improvement





Identify areas for process improvement and efficiency enhancement within the technical support function.

Collect feedback from customers and internal teams to drive product improvements and service enhancements.

Stay informed about industry standards, regulations, and best practices to ensure compliance and quality assurance. Cross-functional Collaboration:

Collaborate with internal departments, including sales, marketing, and R&D;, to support business objectives and initiatives.

Act as a liaison between different teams to ensure alignment and coordination in delivering technical solutions and services.

Qualifications: Bachelor's degree in Engineering, Renewable Energy, or related field.

Minimum 5 years of experience in the solar energy industry, with a focus on utility-scale projects and technical support.

Strong technical knowledge of photovoltaic systems, solar inverters, and related components.

Experience in warranty management and customer support.

Excellent communication skills, both verbal and written.

Proven ability to manage multiple projects and tasks simultaneously.

Proficiency in MS Office and other relevant software applications.

Certification or training in project management is a plus.

Required Skills: Strong technical knowledge, excellent communication skills, proficiency in MS Office, and experience in warranty management.

Preferred Skills: Certification or training in project management

Pay range and compensation package: Competitive salary based on experience and qualifications.

Equal Opportunity Statement: JA Solar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Technical

Manager position at JA Solar Australia offers an exciting opportunity to contribute to the growth and success of the company's utility-scale solar projects. With a focus on technical expertise,

customer satisfaction, and continuous improvement, this role plays a crucial part in delivering cutting-edge and reliable solar energy solutions. Join Australian team and growing together! Teamwork can make a dreamwork!

📌 技术经理 (Sydney)
🏢 JA Solar
📍 Sydney