Keep our care running like clockwork and make sure every client gets the right person, at the right time, every time.

We're a Melbourne-based aged/home care and NDIS provider founded by registered nurses. We're looking for an experienced Roster Coordinator who stays sharp and composed in a fast-moving environment, juggles competing priorities with ease, and genuinely cares about the outcome for both our clients and our support workers.

The role

You’ll manage day-to-day rostering across our community-based aged/home care and NDIS services, ensuring shifts are covered, compliance is maintained, and both clients and support workers are well looked after. Alongside rostering, you’ll provide broader office administration support, including managing incoming calls, staff compliance documentation, data entry, and correspondence.

- Full-time position
- Hybrid working
- Reporting directly to the General Manager
- Based in Preston

Rostering duties include:

- End-to-end rostering of support workers across community aged care and NDIS services
- Managing last-minute changes, shift cancellations, and unplanned gaps in coverage
- Matching client needs and preferences to appropriate support workers
- Maintaining rostering compliance (worker screening, qualifications, availability)

Office administration duties include:

- Answering and managing incoming calls
- Maintaining staff compliance records and documentation
- General data entry and record-keeping
- Handling correspondence with clients, staff, and external stakeholders

What we offer

- $75,000–$85,000 + superannuation, depending on experience
- Hybrid working arrangement
- Paid training and online Learning Management System




- Career progression opportunities
- Employee Assistance Programme — confidential wellbeing support
- Employee recognition programmes
- Supportive, hands-on management team

About us

We are a registered aged care and NDIS provider serving Melbourne's Metro North and North West region. Founded by registered nurses, we're built on clinical expertise, cultural understanding, and a genuine commitment to the people we support. Our clients trust us to get their care right and rostering is where that trust is won or lost.

About you

- Experienced in rostering within aged care and/or NDIS, ideally in community-based settings
- Calm and capable in a fast-paced setting — you can juggle multiple rostering demands at once while keeping accuracy front of mind
- Agile and adaptable — you see change as a normal part of the job, not a disruption to it
- A genuine heart for client care and excellent customer service, with every decision made through that lens
- Organised, detail-focused, and comfortable managing competing priorities
- Confident communicator, comfortable handling calls and correspondence professionally
- Reliable, proactive, and able to work independently in a hybrid arrangement

You will need

- Demonstrated experience in rostering within aged care and/or NDIS community services
- Strong working knowledge of rostering software and systems
- Experience managing staff compliance documentation
- Excellent written and verbal communication skills
- NDIS Worker Screening Clearance / National Police Check
- Certificate III and/or IV in Individual Support or Community Services preferred, though not essential

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📌 Roster Coordinator (Darebin City)
🏢 Just Better Care
📍 Darebin City