Job Overview

Sales & Customer Service Officer – Melbourne Airport (Full Time)

Advantages

- Competitive hourly rate with shift loadings and uncapped incentives
- Performance‑based incentive program
- Six weeks employer‑paid parental leave (in addition to government entitlements)
- Ongoing training and career development opportunities
- Access to global brand opportunities across AU/NZ and beyond
- Top 30 of the 2025 GoodCompany Awards
- Same‑day pay through our financial wellbeing partner
- Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more)
- 24/7 wellbeing support via EAP and Calm App

Responsibilities

- Greet and assist customers to rent vehicles based on preferences and needs
- Process rental agreements accurately and efficiently
- Promote and upsell additional products and services
- Address customer inquiries and concerns promptly and professionally, with a service‑first approach
- Achieve or exceed individual and team sales targets
- Inspect vehicles before and after rental periods,



noting any damages
- Maintain knowledge of current promotions, services, and products to support sales efforts
- Build strong customer relationships to encourage repeat business and referrals
- Detail and clean vehicles to business quality standards
- Refuel and transport vehicles

Qualifications

- Previous experience in sales, customer service, or retail
- Car rental experience is highly desirable
- Excellent communication and interpersonal skills, with a customer‑first mindset
- Confident using computer systems and technology
- Ability to work efficiently in a fast‑paced, high‑pressure environment
- Flexibility to work on a rotating shift roster – 7 day shift work including weekends and public holidays
- Valid Australian driver’s licence with a clean driving record
- Full working rights in Australia (current and ongoing)
- Positive, proactive, and team‑oriented attitude

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📌 Rental Service Agent (Melbourne)
🏢 Europcar España
📍 Melbourne