Our vision is to be a leading public university of technology recognised for our global impact. We are a dynamic and innovative university, located in the heart of Sydney and renowned for our industry-connected learning, research excellence and commitment to preparing graduates for the workplaces of today and tomorrow.

The Information Technology Unit (ITU) is seeking a Junior Technical Support Analyst to join our Service Desk team. This is an exciting opportunity for an early-career IT professional who enjoys solving technical challenges, delivering exceptional customer service and working with a diverse range of technologies in a collaborative university environment.

About the Team The Information Technology Unit provides the core technology services that enable UTS to teach, learn, conduct world-class research and support university operations. As part of Service Management Office you'll work in an agile and collaborative environment that values innovation, continuous improvement and customer-focused service delivery.

Partnering with stakeholders across the university, the team is responsible for delivering reliable, secure and sustainable technology services that make a meaningful impact on the UTS community.

About the Role

As a Junior Technical Support Analyst, you will provide technical support to staff and students across the university, assisting with hardware, software and technology-related issues while ensuring a positive customer experience

You'll also gain exposure to a broad range of systems and technologies, making this an excellent opportunity to further develop your technical skills and build a career in IT support.

This role operates within an agile setting where collaboration, adaptability and continuous learning are highly valued.

Key Responsibilities

- Provide technical support and troubleshooting assistance to staff and students.
- Diagnose and resolve hardware, software and system-related issues in a timely manner.




- Maintain accurate support records and communicate updates on support requests.
- Collaborate with other IT teams to deliver consistent and effective customer service.
- Assist with the implementation and improvement of technical support processes.
- Contribute to cybersecurity awareness and the protection of university systems and information.
- Stay informed of emerging technologies and industry best practices to enhance service delivery.

About You To be successful in this role, you'll bring:

- Experience providing technical support or customer service in an IT environment.
- Knowledge of IT support processes, ticketing systems and troubleshooting practices.
- Strong problem-solving skills and the ability to identify practical solutions.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- Proven ability to work as part of a team and proactively as an individual
- Strong organisational skills and attention to detail.
- A collaborative mindset and willingness to work across teams.
- Relevant tertiary qualifications, or an equivalent combination of education, training and experience.

Remuneration & Advantages

Base Salary: $ 78,352.00 p.a. (HEW 4)

This role attracts 17% superannuation in addition to the base salary.

This position is full-time and offered on a 12 months Fixed-Term basis.

UTS staff also benefit from a wide range of Employee Benefits include flexible work practices, generous parental leave and salary packaging opportunities.

How To Apply

Please include the following in your application and ensure all documents submitted include reference number IRC339325 and your name.





- a cover letter stating your motivation for applying and addressing the selection criteria in the 'About You' section above.
- a copy of your resume For guidance on preparing your responses to the selection criteria, please visit Answering Selection Criteria. Applications must be submitted via the UTS online recruitment system (current staff should apply through NEO). UTS is committed to diversity and inclusion, and we encourage applicants to include a statement on career breaks or relative to opportunity where relevant.

UTS prioritises safety, respect, and inclusion for every member of our community. In support of this, and in line with our statutory obligations under the National Code to Prevent and Respond to Gender-Based Violence 2026, all prospective employees must declare any past investigations relating to gender-based violence. Employment at UTS is contingent upon completion of this declaration, and, where necessary, assessment of any identified risk factors.

We appreciate your role in upholding the standards and behaviour expected of our community.

General enquiries or issues with your application may be directed to Marie Hetherington in the UTS Recruitment Team at *****@uts.edu.au.

Closing Date: 18th of August at 11.59 pm (AEST)

You must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.

Accessibility

UTS Recruitment is committed to digital accessibility. If you experience any difficulty with the content of our advertising, please let us know so we can ensure our information is accessible to everyone.

In addition, if you have a disability that requires adjustment to the recruitment process or an alternative application pathway, please contact *****@uts.edu.au for assistance.

UTS is recognised widely as supporting inclusivity and diversity through our Wingara Indigenous Employment Strategy, Social Impact Framework and UTS Access and Inclusion Plan.

📌 Junior Technical Support Analyst (Broadway)
🏢 Uts
📍 Broadway