Shieldai is seeking a professional to manage our front desk operations and ensure a welcoming environment for all guests and staff. You will serve as the primary point of contact for our Melbourne office while supporting daily administrative and facility functions.
Key facts
- Location: Melbourne, AUS
- Engagement: Full-time, Monday to Friday, 8am to 5pm
What you'll do
- Welcome visitors and provide professional assistance upon arrival
- Handle general email correspondence and direct inquiries to the correct departments
- Oversee visitor check-in procedures, including badging and site access
- Keep the reception area organized and presentable
- Organize conference room bookings and meeting schedules
- Manage office logistics such as mail, deliveries, and supply stock
- Act as the point of contact for external vendors and service providers
- Help organize and run internal office events
- Collaborate with the security, IT, and facilities departments to maintain site standards
- Manage confidential records and sensitive information with care
Requirements
- Year 12 Certificate or equivalent (Associate or Bachelor degree is preferred)
- 1 to 3 years of experience in administrative, receptionist, or front desk roles
- Ability to communicate clearly in both written and verbal formats
- Proficiency using Google Workspace or Microsoft Office
- Capacity to manage multiple tasks and priorities in a busy setting
- High level of organization and attention to detail
- Professional attitude with a focus on customer service
Nice to have
- Background in high-growth office or manufacturing environments
- Familiarity with Envoy or similar visitor management software
- Experience in office operations or facilities support
- Understanding of security protocols and access control systems
- Experience managing vendor relationships, event planning, or delivery logistics
- Independent problem-solving abilities
Skills & tools
- Microsoft Office
- Google Workspace
- Envoy (preferred)
Practical notes
This position is based in office in Melbourne and requires a consistent presence during the specified working hours. Compensation is determined by factors such as certifications, experience, skills, and work location. All job offers are subject to a successful background check and potential reference verification.
Shieldai is an equal opportunity employer and provides accommodations for those with disabilities or special needs during the application process.