Client Services Coordinator at Ahkgroup

As a Client Services Coordinator at Ahkgroup, you will play a pivotal role in ensuring that our clients receive exceptional service and support throughout their journey with us. This position is ideal for individuals who thrive in a dynamic environment and are passionate about fostering strong client relationships. You will be responsible for coordinating various client-facing activities, managing inquiries, and ensuring that our services meet the highest standards of quality and efficiency.

Key facts

- Location: Liverpool, Merseyside Engagement: Full-time

What you’ll do

- Serve as the primary point of contact for clients, addressing inquiries and providing timely responses to ensure client satisfaction.
- Coordinate and manage client onboarding processes, ensuring a smooth transition and integration of services.
- Collaborate with internal teams to gather and relay client feedback, helping to enhance service offerings and address any concerns.
- Maintain accurate records of client interactions and transactions in our CRM system, ensuring data integrity and accessibility.
- Assist in the preparation of client reports and presentations, showcasing our services and performance metrics.
- Organize and facilitate client meetings, both virtual and in-person, ensuring that all necessary materials and agendas are prepared in advance.
- Monitor service delivery timelines and follow up with clients to ensure that expectations are met and exceeded.
- Identify opportunities for upselling and cross-selling additional services to existing clients,



contributing to overall business growth.
- Develop and maintain strong relationships with clients, understanding their needs and preferences to provide personalized service.
- Participate in training sessions and workshops to enhance your knowledge of our services and industry trends, ensuring you remain a valuable resource for clients.
- Collaborate with marketing and sales teams to support client engagement initiatives and promotional activities.
- Handle any escalated client issues with professionalism and a focus on resolution, ensuring a positive client experience.

Requirements

- A minimum of 2 years of experience in a client services or customer support role, preferably within a professional services environment.
- Strong communication skills, both written and verbal, with the ability to convey information clearly and effectively.
- Proficiency in using CRM software and other client management tools to track interactions and manage client data.
- Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- A proactive approach to problem-solving, with a focus on delivering solutions that enhance client satisfaction.
- Solid attention to detail,



ensuring accuracy in all client communications and documentation.
- Ability to work collaboratively within a team and contribute to a positive work culture.

Nice to have

- Experience in the technology or consulting sectors, providing familiarity with industry-specific client needs.
- Knowledge of project management methodologies and tools, which can aid in coordinating client projects effectively.
- Familiarity with digital marketing strategies and tools, enhancing your ability to support client engagement initiatives.

Skills & tools

- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software (e.g., Salesforce, HubSpot).
- Strong interpersonal skills, with the ability to build rapport and trust with clients and colleagues alike.
- Time management skills that allow for efficient handling of client requests and internal tasks.
- Ability to adapt to changing priorities and client needs, demonstrating flexibility in your approach.

Practical notes

- This position is based in Liverpool, Merseyside, and may require occasional travel for client meetings or events.
- The salary for this role is competitive and commensurate with experience, with additional benefits that may include health insurance and professional development opportunities.
- Applicants must be eligible to work in the UK, and visa sponsorship may be available for the right candidate.

At Ahkgroup, we are committed to fostering a diverse and inclusive workplace where every team member can thrive.

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📌 Client Services Coordinator (Liverpool)
🏢 Ahkgroup
📍 Liverpool