Join a dynamic and rapidly growing organisation representing multiple major equipment brands across Australia. Supplying sign, digital and display equipment and solutions, they pride themselves on delivering exceptional products and services, with a robust commitment to innovation, customer satisfaction, and industry leadership.
About the role
A need has arisen for an experienced Customer Service Team Leader to take join their small but happy team based in the western suburbs of Melbourne. In this dynamic, challenging and "hands on" role you will be responsible for:
- Managing a small but happy and experienced team
- Serving customers over the counter
- Answering incoming enquiries regarding stock availability, deliveries and pricing
- Providing quotes to customers via phone or email
- Making a couple of outbound calls a day to existing customers to ensure their needs are being met
- Inputting sales orders
- Coordinating with warehouse staff to ensure customer delivery expectations are met
- Analysis of stock availability using system reports.
- Maintenance of customer information regarding orders held in the system
Skills & experience
As the ideal candidate and to make the transition as smooth as possible, you will possess the following key attributes:
- Previous customer service team leadership experience ideally within the signwriting, print, labels or closely related industry
- Be a team player that is willing to roll up their sleeves and get involved in the day to day running of the business
- An ability to coach, mentor and develop people
- Excellent communication, time management and customer service skills
- Above average computer literacy with excellent attention to detail
- Reliable and honest and is someone that can own their mistakes
Benefits
Aside from an attractive remuneration package commensurate with your experience, benefits include being surrounded by a fun, inclusive team with extensive knowledge and the opportunity to further develop your career with this genuine industry leader.
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📌 Customer Service Team Leader (Williamstown)
🏢 Morgan Consulting
📍 Williamstown
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