About the role As the Front Office Manager, you will play a pivotal role in ensuring exceptional guest experiences at The Lakes Resort Hotel. You will oversee the front office operations, manage a dedicated team, and maintain high standards of service and hospitality.
- Supervise daily front office activities, ensuring smooth operations and guest satisfaction.
- Train and mentor front office staff, fostering a positive work setting and enhancing team performance.
- Handle guest inquiries and resolve any issues that may arise during their stay.
- Collaborate with other departments to ensure a seamless guest experience.
- Monitor and manage the front office budget, optimizing resources and controlling costs.
Requirements
- A minimum of 3 years of experience in front office management within the hospitality sector.
- Proven leadership skills with the ability to motivate and guide a team.
- Strong communication and interpersonal abilities.
- Familiarity with property management systems and front office operations.
- A degree in Hospitality Management or a related field is preferred.
Nice to have
- Experience in a multi-faceted hospitality environment.
- Knowledge of local attractions and events to enhance guest experiences.
Skills & tools
- Proficiency in Microsoft Office Suite and property management software.
- Robust organizational skills and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
Practical notes
- Applicants must have the right to work in Australia.
- Competitive salary and benefits package available.
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📌 Front Office Manager (Adelaide)
🏢 The Lakes Resort Hotel
📍 Adelaide
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