Technical Support Specialist
Vermont, Vic,Australia 3133

Eligibility:Must hold Australian Permanent Residency(no sponsorship).Must belocatedclose to Vermont (Australia) 3133and hold a current Victorian driver'slicence.Location:Vermont, Vic,Australia 3133(Hybrid role)Hours: 10:00am - 6:00pm AEDT

About the Role

XRHealthAustralia is seeking a Technical Support Specialist to join our Vermont-based team. This role supports both clinicians and patients in using our virtual reality (VR) technology for healthcare applications, while also managing andmaintainingVR devices and systems in our office.

The ideal candidate is a hands-on problem solver with a strong background in MSP environments, Active Directory, Microsoft 365 administration and HubSpot.

You will be the primary technical point of contact forXRHealthAustralia, responsible for:

Identity & access management

Microsoft 365 and Active Directory administration

End-user device setup and lifecycle

Clinician and patient technical onboarding

Coordination with global IT team

You’llwork independently on-site in Vermont while collaborating with international teams to ensure our systems, users, and devicesoperatesecurely and efficiently.

Key Responsibilities

Identity, Access & Security

AdministerOkta(application assignment, role management, MFA resets, login troubleshooting)

ManageXRHealthplatform access for clinicians and patients

User provisioning and de-provisioning across systems

VPN setup and access support

Microsoft 365 & Active Directory

Create, deactivate, and manage user accounts

Group and distribution list management

Password resets and access troubleshooting

Shared mailbox creation and email changes

Microsoft 365 license assignment

Active Directory administration

Domain joining of new devices

Communication & Support Platforms





Zoom account setup and troubleshooting

Zendesk (T3) ticket triage and escalation

Device Management

Manage Meta Quest 3Sheadsets (factory resets, firmware updates, configuration)

Meta Device Manager & ManageXRdevice enrolment and monitoring

Headset refurbishment and preparation for shipping

Headset onboarding for clinicians and patients

Admin & Logistics

Monitor and manage tech inbox

Device shipping and receiving coordination

Maintainaccuratedocumentation of systems and processes

Required Experience

Strong MSP experience - previouswork in a managed service provider (MSP) environment ishighly preferred.

Active Directory and Microsoft 365 administration experience is essential.

Minimum of 2 years of technical support, helpdesk, or IT administration experience.

HubSpot experience is highly desired

Proven troubleshooting skills with both hardware and software systems.

Excellent communication skills with the ability to explain technical concepts to non-technical users.

Experience with device configuration, system setup, or IT asset management.

Customer-oriented mindset and ability to work autonomously in a fast-paced environment.

Flexibility to respond to occasional technical emergencies outside of normal working hours.

Mustresidein Victoria, Australia and hold Permanent Residency (no sponsorship).

Valid driver’s licence and car.

Highly Regarded

Experience with MDM platforms

Experience with HubSpot

Exposure to healthcare or regulated environments

We Offer

- A dynamic and innovative work environment at the intersection of healthcare and XR technology.
- Ongoing training in emerging technologies.
- Hybrid flexibility - work from home and attend the Vermont office.
- The chance to make a real impact by supporting clinicians and patients throughcutting-edgeVR healthcare solutions.

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📌 Technical Support Specialist (Williamstown)
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